David Matthews Email & Phone Number

United Kingdom

Bristol / Remote

I recovered and accelerated this programme to select, procure and implement the Amazon Connect platform for SCW Contact Centres, re-design business process and transform our services.

United Kingdom

Senior Leader & Operations Manager for product change, service support, contracts, people and programmes for SCW's Immunisation Management Service in England. ITIL Service Mgmt. Agile / LEAN. ISTQB Testing. Data & Analytics. Information Governance. Risk Mgmt. User Centred Design. Continuous Improvement. Contracts. Business Development.

Product Change and Operations Delivery Lead. Business Critical, time-sensitive services. Agile. ITIL Service Delivery. Change Manager. PMO Set up. Delivery Process Design. Operations Manager. Process owner. Product / Road-map owner. Test & Assurance Management. User Centred Design. Continuous Improvement. Fast-paced high volume (50+ in-flight) technical changes to National Immunisation Management Systems + Services for COVID and Flu vaccination**Our NIMS infrastructure and service manages up to 3 million API calls per day - over 300 million since the start of the pandemic. We have sent 101 million letters, 29 million emails and 117 million SMS for covid and flu. Our Vaccine Data Resolution Service has corrected over 110,000 citizen's records**

United Kingdom

Data-driven programme to increase vaccination uptake in harder to reach groups. Focus on equality. Uptake in care home residents & staff, homeless population, social care workers, unpaid carers, people with severe mental illness, immuno-suppressed, BAME and 'hidden populations'.

"the rapid implementation of video consultations has been one of the standout stories of NHS innovation during the early stages of the pandemic" The Health Foundation September 2020 - Agile Project Management, rapid delivery of cloud-based platform in 18 NHS Trusts - Service Delivery Management (ITIL) - Engagement / enabler role to Exec level - Training & guidance for Clinical Directors in platform configuration - 3 year programme in 3 weeks: accelerated delivery for COVID19 - Clinical Lead engagement, developing the SW peer-to-peer network: embed, spread, sustain - Benefits evaluation - Product training and knowledge management

- Focus on Cornwall Care Homes- Engagement across Integrated Care Systems - Entry to Exec Level staff- Focus on sharing best practice / webinars / establishing P2P networks- Provision of training resources- Specific work with Commissioners, Acedemic, Local Authority and Care Home leads in Cornwall

Bristol, United Kingdom

- Service Reconfiguration Project Lead - Integrated Care System (ICS) strategy and change implementation - Engagement with Clinical, Commissioning and Operational leaders from across the system - Developing the Pre-Consultation Business Case for Mental Health services - Developing the mandate for Acute Settings of Care service review - Supporting system leaders to produce options appraisal e.g. Urgent Treatment Centres at ED

Uk Nationwide

- Programme Management / PMO Lead role, representing a CSU supplier collaborative - Development of a new National GP Payments system - Managing service transition from incumbent - PMO set-up and assurance

Bristol, United Kingdom

- Transformation delivery role for SCW Business Intelligence Directorate - Programme management role - Project Programme Portfolio (P3) Management - Business strategy development - Communications and engagement - Marketing - HR Process delivery - staff consultation - Organisational Development (OD) planning and delivery

Bristol, United Kingdom

Digital Transformation & Consultancy - Implementation & Business Change - Customer relationship / account management - Programme and project delivery - Electronic Patient Records (EPR) systems implementation - Interoperability projects - Mobile working solutions - Electronic Document & Records Management (EDRMS) options appraisal - Service improvement and process mapping - Applications Life-cycle management (ALM) - Cost & performance improvements (CIPs, PIPs) - Standard operating procedures - ITIL Service Wrap / service transition - Supplier management - Project estimating - Commercials / proposals

Uk Based Management Of Offshore Delivery Teams

- Royal Mail Group: Service Development / Transition Manager for EPICOR enterprise B2B platform - Centrica: Manage implementation of a SAP test environment - House of Fraser: Programme Management delivering a £1.2m technical change programme - DEFRA / Environment Agency: Technical Delivery Manager on £26m technology transformation

Uk

- Technical Project Delivery (specialist in client apps integration, testing, & deployment into ITIL Services) - Technical Team Lead - Integration & UAT Testing (ISTQB Qualified) - Project Management (Prince II, Scrum Qualified) - Technical Transformation - Process Design - Project Assurance

Bristol

- Technical Team Lead & Technical Project Management role - Client apps integration, testing & deployment - Specialist in developing auto-installs for bespoke and proprietary software - UAT environment & process management - Software Testing (ISTQB qualified)

Leeds, United Kingdom

- Technical role for Financial Services and Retail accounts - Face to face 2nd line user / desktop support - Network support - Server / infrastructure support - Project work: apps auto-installs & deployment

Assisting Senior Research Scientists on a number of projects relating to the movement of Nitrogen and Phosphorus in soils.

Bachelor Of Science (Bsc), 2:1

Education record

Education record