Managing operations of four service departments.Organizing methods of operation to bring efficiency to maximize production.Training managers and employees in the importance of working together as a team.Continually monitoring daily operations of all 4 locations.

• Daily operations included greeting clients, answering phones, data entry, preparing daily and monthly reports for management review.• Inventory control of critical interlock equipment and general office materials needed• Monitoring of client devices, scheduling future appointments for monitoring and installs• Trained new clients on how to use and care for the interlock device • Conducted training class’s with new employees at company locations and subcontractor’s installing the Guardian system into their business.• Supervising all new installs of the interlock units to ensure compliance with the National Highway Traffic Safety Administration and the State of Florida.

• In charge of inspecting finished product and ensuring all 7 employees are performing their duties according to company SOP.• In charge of all outgoing shipping documentation and inspection sheets• Problem solving, finding defects in the manufacturing process either by machine or human error and quickly finding a resolution and implementing changes to correct. • Logging in all dimensions of finished product and ensuring proper labels are attached to prevent shipping errors. • Conducted training sessions to ensure training programs were performed to a high standard and report findings to the supervisor.

• Daily operations included all customer relations, answering phones, scheduling appointments, using a management database, ordering parts, and supervising employees output.• Assisting owners with quarterly and annual budgets and sales objectives. • Monthly and quarterly training sessions with 11 technicians in a variety automotive related subject matter to improve efficiency. • Marketing efforts presented through radio advertising, internet and email, and CRM through feedback mail outs. Designed and maintained the company’s website

• Performed on a daily bases, customer relations, answering phones, scheduling appointments, ordering parts, inputting repair orders, and finalizing all sales. • Conducted monthly training sessions with employees for maximum understanding of new technologies• Performed automotive technician duties and assisted technicians with technical issues.• For 6 years hosted a once a week Automotive call-in radio show at WLBE/Leesburg, FL