David May Email & Phone Number

Peachtree Corners, Ga, Us

Roswell, Ga, Us

Atlanta, Ga, Us

- Department: Digital Innovation Factory- Cross-functionally leading UAT and delivery of a ServiceNow-Workday-ITHelp-Asset Management solution for employee Offboarding procedures linking reclamation of corporate assets to employee compensation.- Led product roadmap development aligned with customer feedback, ensuring customer needs drove product decisions.- Collaborated with engineering, QA, and documentation teams to ensure smooth product release cycles, managing dependencies and resolving critical issues during the release phase.- Applied Agile methodologies to manage product lifecycles, including backlog management, sprint planning, and progress tracking.

- Department: Intelligent Process Automation- Defined and managed the product vision for automation solutions, aligning technical initiatives with business needs to drive success.- Worked cross-functionally with data science, finance, and procurement teams to deliver enhanced automation products.- Supported program management with go-to-market strategy, contributing to over $1.3MM in savings.

Milwaukee, Wisconsin, Us

- Department: Intelligent Process Automation- Spearheaded the development of AI-powered Robotic Process Automation (RPA) products.- Worked closely with technical teams to refine product features and implement process improvements using Agile methods.- Applied user feedback and metrics to continuously improve product functionality and usability.

London, England, Gb

- Department: Banking Operations- Partnered and collaborated with operations teams, engineering teams, and enterprise bank teller management to improve reliability and scalability of Enterprise Teller systems spanning over 11 States. - Developed plans and product roadmaps for transfer of Operations responsibilities from a siloed effort to a 3-Tiered level support network within the operations practice.- Partnered with irregular operations and the analytics team to build right monitoring capabilities and metrics which improved platform and facilities health monitoring by 35% during unexpected downtime occurrences. - Operated as a workstream lead for the Operations Team – Client Services group pertaining to transactions providing Business Intelligence for the Enterprise Operations Center.

New Orleans, La, Us

- Department: Continuous Improvement- Responsible for identifying, driving, and tracking strategic automation initiatives for the Nuclear Division generating an initial potential reduction of $750,000.- Served on the corporate Robotic Process Automation approval board to vote on proposals from Blue Prism, Automation Anywhere and UiPath.- Applied Robotic Process Automation (RPA) to automate Daily Nuclear Fleet Status Report processes and procedures for Nuclear Duty Officers reducing their morning workload by 40%.

- Department: Information Systems & Technology- Facilitated use-case analysis/development and business process documentation in conjunction with Systems Operations Specialists to produce authentic simulation training scenarios and outcomes for new and existing System Operators reducing training time by 25%.- Represented the Entergy Transmission group as a BA liaison for a Learning Management System project to improve company-wide success factors by 35%.- Led weekly IT Service Support audits for oversight analysis of IT Performance Delivery which increased satisfactory Service Agreement Levels by 30%.

Jackson, Mississippi, Us

- Department: Information Technology / The Mississippi Heart & Vascular Institute- Substantially reduced length of patient diagnosis time by 75% through leading a cross-functional team from initiation to delivery of the Edwards LifeSciences ValvePoint Automation Initiative (Hospital Implementation Project) which produced predictive data modeling of potential candidates for heart valve replacements.- Spearheaded the development and implementation of hospital-wide training and quality improvement sessions incorporated into the companies Learning Management System, improving employee knowledge of application system functions, and lowered standard reporting metrics for Service Level Agreements by 15%.- Acted as sole provider in managing multiple projects across all cardiac product lines while demonstrating strong liaison skills and expertise upgrading over $3 Million in software, hardware, and services.

Bowling Green, Ky, Us

Directed communications with department heads to develop a web-based portal to track student’s extra-curricular activities. Managed data and communicated with academic deans and provosts to support software development teams.

Bowling Green, Ky, Us

Managed a web-based application to track and develop reports for over 500 patient admission procedures per day. Leadership reflected trained new employees, and guided them in the implementation of security policies, login procedures, and HIPAA compliancy.

Atlanta, Georgia, Us

- Utilized strongly trained and developed knowledge in Airline travel towards flight travel reservations, ticketing, flight travel modifications, SkyMiles travel management, Delta Promotions, irregular flight operations, and baggage claim assistance.

As a Web Developer, I worked with a team of developers on the conversion of existing data programs to web applications for the utilization of higher level modification tools (Java, JavaScript, HTML/DHTML, and ASP).Other responsibilities included acting as a Lead Developer to convert rural electric company hard copy billing statements to online customer billing forms.

Master’S Degree, Information Technology (Msit)

Bachelor’S Degree, Business Administration, Marketing