David May Email & Phone Number

Sydney, Australia

• Monitor dealer KPIs and influence dealers to improve new car sales volume, financial performance, customer satisfaction and accessory sales.
• Push dealers to optimise their marketing, stock ordering, business planning and sales processes.
• Audit dealers to ensure they meet FCA’s Qualitative Standards program requirements.
• Champion strategic FCA initiatives to the dealer network.

• Generate software, hardware and consulting sales opportunities.
• Provide account management support to maximise customer retention.
• Respond to critical incidents raised by dealers and follow up to make sure that incidents are properly resolved.
• Conduct regular site visits to ensure that Pentana’s software is properly used in all dealer departments.

• Create and manage the deployment of content across social media channels (Facebook, Twitter, Instagram) in the lead up to and during White Ribbon Day (25 November).
• Facilitate and moderate discussion on social media.
• Assist with public relations and marketing activities.
• Website updates and analysis.
• Create digital performance reports including recommendations to management.

• Execute Inchcape’s digital strategy which included replacing existing websites.
• Manage a $500,000 project budget.
• Launch 29 new websites within set timeframes.
• Manage relationships with internal stakeholders (Dealer Principals, Inchcape Executives and General Managers), external digital and marketing agencies, and industry suppliers (Redbook, Glass’s Guide, Pentana).
• Monitoring, reporting and guidance of expenditure on search engine marketing (SEM) and search engine optimisation (SEO).
• Manage the website administrator responsible for website updates and maintenance.

• Manage a team of three to record, report and analyse: the NPS (customer satisfaction) program, mystery shop program, standards program, dealer audits, floor traffic, service traffic and service KPIs according to global.
• Work with Site Managers and Dealer Principals to develop and implement national improvement programs for sales and service.
• Train managers and staff in dealer systems (DMS) use and floor traffic reporting.
• Development of standards documentation for Inchcape Retail.
• Liaise with international Inchcape markets to share best practice.

• Marketing, employee management, stock holding analysis and ordering.
• Analysis of monthly financials.
• Drive improvement to maintain sales volume and dealership profitability.

• Personal sales target of 10 and dealership target of 60 new and 20 used vehicles.
• Staff management including rostering, double closing, mentoring and training.
• Strategic initiatives including stock matrix development, manufacturer program summaries, retail procedure development and vertical integration optimisation.

• Subaru Australia (12 months)
• Work to improve Subaru’s customer experience
• Work with the marketing department to increase the volume of leads provided to dealers.AutoNexus Parts and Logistics (9 months)
• Analysis and reporting.
• Customer acquisition as part of the business development team.
• Process mapping and policy development.Inchcape Automotive Retail (1 year and 9 months)

Bachelor Of Business Administration - Bba, Marketing And Accounting

Education record