David Mayhorn Email & Phone Number

United States

Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate.• Ensure payrolls for all assigned accounts are processed with 100% accuracy• Provide system feedback to product management on behalf of clients• Manage and build relationships with assigned book of long-term clients via phone and email• Contribute to client retention and satisfaction through timely follow-up and completion of issues• Coordinate with internal departments and higher-level specialists as needed to resolve client projects

United States

Ability to establish rapport with customers and the team through effective communication. In this role, I supported our diver customers in regards to financial asset management and customer service.• Assist clients with account balances, making withdrawals, and transferring funds• Support clients with transferring funds, identifying resources, and placing trades• Developing internal skills to achieve licensing regarding financial regulations• Assist clients with broad range of needs related to financial accounts with Fidelity Investments• Support team initiatives and create an inclusive environment

United States

Interact with leadership to develop sophisticated skills in relationship management and executing account forecasting. In this role, I act as a point of contact between existing customers, accounting, customer support, and external vendors. • Support team initiatives and create an inclusive environment• Resolve account issues and mitigate risk/churn• Facilitate new customer acquisitions and general reporting• Maintain relationships with existing and new clients• Compiling and analyzing customer data to find trends and discrepancies