David Mayhorn Email & Phone Number

United States

• Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate.
• Ensure payrolls for all assigned accounts are processed with 100% accuracy
• Provide system feedback to product management on behalf of clients
• Manage and build relationships with assigned book of long-term clients via phone and email
• Contribute to client retention and satisfaction through timely follow-up and completion of issues
• Coordinate with internal departments and higher-level specialists as needed to resolve client projects

United States

• Ability to establish rapport with customers and the team through effective communication. In this role, I supported our diver customers in regards to financial asset management and customer service.
• Assist clients with account balances, making withdrawals, and transferring funds
• Support clients with transferring funds, identifying resources, and placing trades
• Developing internal skills to achieve licensing regarding financial regulations
• Assist clients with broad range of needs related to financial accounts with Fidelity Investments
• Support team initiatives and create an inclusive environment

United States

• Interact with leadership to develop sophisticated skills in relationship management and executing account forecasting. In this role, I act as a point of contact between existing customers, accounting, customer support.
• Support team initiatives and create an inclusive environment
• Resolve account issues and mitigate risk/churn
• Facilitate new customer acquisitions and general reporting
• Maintain relationships with existing and new clients
• Compiling and analyzing customer data to find trends and discrepancies