• Department head responsible for all strategic and tactical human resources activities at Fenway Park, encompassing four full service restaurants, 65+ quick service locations, retail sales, and facilities services. Also responsible for JetBlue Park in Fort Myers, Florida• Partner with department managers and senior leadership on employee relations and performance management issues, provide expertise and recommendations on solutions, and act as a representative of HR in disciplinary or conflict resolution situations • Manage full-cycle recruiting at all levels, including line staff, interns, and management. Responsible for developing and analyzing job descriptions, maintaining job postings, sourcing and screening candidates, and collaborating with hiring mangers on final selection for approximately 350 open positions yearly.• Manage annual performance review and development planning process at the account • Assist other Aramark accounts, including Boston University and Wells Fargo Center, with recruiting, HR operations support, mentoring junior HR professionals • Champion workplace safety, investigate and report workplace injury claims• Oversee annual open enrollment, as well as ad hoc enrollment from midyear hires

• Manage day to day human resources operations for a staff of approximately 1500, including administration, legal and company compliance, employee relations, performance management, recruiting, and training• Develop and maintain multiple HR analytics reports, including turnover, cost to hire, compensation, training/talent management, and performance management. Analyze and make recommendations for action plans to reinforce strengths and improve opportunity areas• Designed and implemented advanced behavioral interviewing as a standard at the location, including training sessions, tool development, and metric design and tracking, resulting in a quantitative way to rank candidates and measure interviewer effectiveness. First year results include a 30% reduction in involuntary turnover and a 10% retention increase in first year employees, as well as significant savings in hiring costs• Serve as the company investigator and/or representative in union grievances, unemployment hearings, and as needed• Develop and facilitate onboarding and orientation to all incoming staff at all levels. Certified TEAM (alcohol service) trainer, successfully certifying approximately 150 employees per year• Input all new employees into HRIS, scheduling, and payroll systems; perform all other transactions in these systems• Respond to all unemployment claims in a timely manner

Managed a team of trainersManaged Wayfair University, a comprehensive corporate university delivering courses to both the Boston headquarters and to remote offices in London, Galway, Munich, and SydneyDeveloped and continuously improved course content, including a ground up development of management trainingDeveloped and maintained a robust reporting system that links learning outcomes to business impacts Implemented training development process based an the ADDIE framework to ensure alignment of learning objectives, performance gaps, and business strategyPartnered with other departments in solving immediate business opportunities using a "just in time" ad hoc approachFacilitated management trainingManaged new initiatives and projectsFacilitated biannual company-wide performance review cycleServed as system administrator for Cornerstone LMS and Performance Management software platforms

Developed, coordinated, and implemented internal marketing plans for learning communities. Worked with steering committees in programming developmentCoordinated and assisted in sourcing, selection, and training of paraprofessional staffDeveloped and facilitated ongoing training workshops to paraprofessional staffDesigned assessment tools, questionnaires, and metrics for evaluation of 2010-2011 paraprofessional trainingEdited and updated training materials.Managed a change management process for paraprofessional programming, involving problem definition, diagnosis, and recommendations using questionnaires, interviews, and focus groupsAdministered and updated LMS, designd and implemented e-learning program to drive user adoption.Designed multiple presentations in PowerPoint and Prezi

Academic research, course process development, general course assistanceResearched links in assertions for article subsequently published in the Academy of Management JournalDesigned and implemented web presence and promotion strategy for the new Center for Global Enterprise, including web design, layout, video production, and social media strategyAssisted in research for targeting of research foci for the CGERevised and redesigned departmental journal rankingsResearched and assisted in the development of a new Aims and Scope for an academic journal

Responsible for all aspects of operations in order to meet established sales, service, and customer count goals. Accomplished yearly double digit sales growth in a store with over $1 million in annual sales, managing a staff of 20 Managed all store recruiting, hiring, training, and performance managementClassroom Facilitator (2004-2009) – Facilitated regional training and development classes for hourly employees and coached new facilitators on best practices. Member of new course pilot teamManager Coach Mentor (2006-2009) – Trained and developed newly hired salaried managersDeveloped district level training meetings for holiday promotion execution (2005-2008)Researched and designed multiple ad hoc training sessions for product launches, new operational and administrative processes, and customer service initiatives Reduced yearly staff turnover to lead the New England region in employee retentionServed as first level of employee relations support for staff, as well as a consulting advisor to area storesManaged weekly hiring events for district-wide recruitmentDeveloped a new district interviewing process for entry level employees seeking promotion to supervisorDual Store Manager (2007) - Managed two stores to accommodate a management shortage. Maintained above target measurables in home store while stabilizing and rebuilding staffing and sales in the second store. Gained certifications in both Situational Leadership and Servant Leadership

Regional position responsible for facilitating various training classes and workshops supporting training and development across all New England stores. Coaching and followup feedback were also key components of the job. Member of 2007 Learning Coach Pilot Team. Coached new facilitators on best practices.

Led a store team in concert with Store Manager to meet established sales, service, and customer count goals.

Produced and engineered recordings for musical artists. Managed multiple simultaneous projects with varying deadlines and levels of priorityCoached vocal artists in performance and arrangement in preparation for recording.Worked preproduction, production, and postproduction sound design and editing for independent films. Negotiated contracts for such.