• Implemented dynamic operational working procedures to support the delivery of operational excellence.• Demonstrated strong communication and line reporting capabilities to improve service delivery.• Collaborated effectively with customers and staff to maintain smooth-running company operations.• Delivered polite, professional customer service to enhance business reputation through positive first impressions.• Directed clerical tasks, including copying, faxing and file management.• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.• Met incoming customers with professional approach and provided friendly, knowledgeable assistance. • Answered and directed incoming calls to relevant staff members using multi-line telephone system. • Helped to enforce policies and procedures, proactively addressing issues with management.