David Mc Nulty Email & Phone Number

Thomaston, CT, US

New York, US

• Analysis and mapping of legacy data structures to modern systems for tax companies.
• Provided C-Suite support to the president, CFO, CMO, CIO and the rest of the executives.
• Enhanced system performance and user experience across Windows OS, Citrix, SCCM, M365, and Microsoft Azure.
• Assisting users with their mobile phones, running Apple iOS and Android OS.
• Providing Office 365 suite support, including assisting users with their OneDrive and SharePoint libraries.
• Assisting with Video conferencing MS Teams & Zoom.

Madison, WI, US

Providing a high level of professionalism and customer serviceServing as first point of contact for end users seeking IT assistanceSupporting various technology and software such as Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, Citrix, and Mobile Device ManagementPerforming remote.

Hartford, Connecticut, US

Building laptops, tablets, desktops with MS Windows 10 operating systems.Utilized my IT knowledge working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain.Producing and directing Live events using MS Teams and ZOOM for the Board of Paroles and.

Columbus, OH, US

Provided 1st & 2nd level technical support to customers and internal staff for all Remote Service technology products and services offered by American Electric Power.Resolved issues and completed service requests within a specified timeframe. Worked with external vendors and customers on escalated issues to ensure a timely resolution.Utilize ServiceNow to.

Ashburn, Virginia, US

Provided Tier 3 (Server Administration) server escalation item tickets in ServiceNow.Provided Tier 3 (Wintel Team) File/User/Server Permissions.Communicates with adjacent teams to resolve existing access problems and ensure outstanding customer service.Troubleshooting server and client connectivity issues.Remote server administration of over 1500 servers.

Torrington, CT, US

Utilized Reverus/Solar Winds to run queries to update Dymax CRMs.Also utilized ManageEngine software to update Dymax CRMs. First point of contact for laptop/smartphone refresh and migration.Assisting in administration and technical support of company systems infrastructure.Assisting in development of in-house database programs and sub programs.Work with.

JP

I am responsible for Break/Fix and install/Decomm of servers. -Familiar on all HP Proliant servers, dlxx, chassis blc7000, blades 460 and up, -IBM x3850, IBM chassis 8677,and blades hs20 - ls21,-Oracle/Sun servers, v240 and up.-Dell servers, chassis and blades, M630 and up.-Apple X3,X4,X5.-Firmware/Bios updates for all. -Also help in Network cabling issues.

Winsted, CT, US

Managed Service Provider.First point of contact for all IT issues.Field service support Windows Server, Office 365 administration and support.Routers, Firewalls, Switches, Wireless.Backup and Disaster Recovery.Working with our Clients to support their infrastructure.Utilized applications such as Autotask, Continuum, Logmein, ITGlue and other CRM.

Atlanta, GA, US

• Provide Live Operations Management and events Support.
• Provide Technical Support for all aspects of Digital Media and Live Streaming programming and events.
• Provide Operational and technical support for Live streaming programming and events.
• Feed/Stream Troubleshooting and Triage, including incident Manager.
• Provide resolution to a wide range of technical issues with time-sensitive results, including alerts investigation and escalation.
• Provide on-call support on a flexible schedule, including Fulfillment of scheduled orders.

Atlanta, GA, US

• Provide technical support for all Digital Media Networks, Systems and Services.
• Provide technical support for all aspects of Digital Media Live streaming, Events and VOD platform.
• Provide resolution to a wide range of technical issues with time-sensitive results.
• Provide 24x7 technical on-call support, remote or onsite with flexible work schedule.
• Provision streaming services, on various video encoder platforms (MediaExcel, Elemental, Ateme, etc..)
• Supporting various IP Streaming UDP Multicast, RTP, RTMP, HLS, HDS, DASH and HTTP streaming protocols for both development platform and Live streaming events..

Zurich, CH

• Responsible for deploying and fixing any computer issues.
• Break/fix on all Dell/Compaq workstations.
• Running IBM T-series laptops, and HP printers.
• Running Blackberry handheld devices for email.
• Seven months of trade floor support.

Indianapolis, IN, US

• First line support for all clients in Stamford and NY offices in the US.
• White glove Executive support for CEO’s, Presidents, Vice Presidents.
• Travel to NY city on occasion to support multiple CEO’s.
• Support and maintain all IBM Desktops/Laptops.
• Troubleshoot all client Microsoft Exchange issues.
• Work exclusively with all Executives hardware/software issues.

Veldhoven, NL

• Third line support for all clients in Wilton and Satellite offices in the US.
• Support and Maintain all HP, Dell, and IBM Desktops/Laptops.
• Troubleshoot all client Microsoft Exchange issues.
• Work exclusively to all upper management hardware/software issues.
• Travel to Satellite offices for extended support or upgrades.
• Set up and deployed new equipment for clients in Wilton and Satellite offices.

Ingelheim Am Rhein, Rhineland-Palatinate, DE

• Responsible for answering calls from the Sales force of the company.
• This job is 100% phone support, supporting technical questions on their Siebel CRM database.
• HP laptop/tablets that the sales force used in the field.
• I used OpenView Service desk for the ticketing system.

Monroe, CT, US

Setting up a computer lab for the students. Installation of educational software and Windows XP for the students.Break/fix computers for certain administration.

Engineer'S Degree, Cisco Ccna Network Academy

As, Computer Science

Diploma, General Education