David Mcardle Email & Phone Number

Greater Minneapolis-St. Paul Area

Consulted with Clients to determine goals, define requirements and develop solutions. Created Project Statements of Work, coordinated resources, managed implementation schedules and maintained regular communication with Clients to ensure that the project goals had been achieved and to address any outstanding issues. Advised Clients on Information Technology best practices, Standard Operating Procedures, Proactive System Monitoring and Capacity Planning. .Provided 24/7 Production support for Client’s Citrix environments via rotating On-call Schedule.Key Achievements:Preformed system integrations, upgrades, security patching and support of hardware and software for Hypervisor Hosts, SANs, Switches, Windows Servers, Citrix infrastructures and the applications running on the servers.Increased Windows Server environment performance by 30% - 50% and reducing Physical servers on average of 15 to 1, through the installation of new Dell SANs, Dell Switches and VMware Hosts, migrating physical Servers to VMs running on the VMware Hosts.Reduced project completion times by using P2v/V2v to migrate servers to Hypervisor Hosts in place of building new server VMs.Simplified server upgrades, patching, recovery times and security of Citrix servers with the installation of Citrix Provisioning Services.Orchestrated triage and troubleshooting of diverse computer problems and issues in which many problems exist simultaneously, these problems compete for immediate attention and the issues may be interrelated. Recognized as the team member who could successfully turn around a dissatisfied or irate Client. Generated new business through existing Syntax Clients, who referred new clients specifically citing my work performance. Trained Clients on Citrix and SAN Administration and Operations best practices.

Greater Minneapolis-St. Paul Area

Met with business units to define needs and develop productivity enhancing solutions.Supervised and executed projects managing, installing, upgrading, and supporting VMware ESX, Novell Netware, Windows Servers and the installed applications. Maintained server stability, tested and applied Hotfixes, security patches, and virus definitions. Monitored Intel platform server backups, and performed Novell NDS, Microsoft Active Directory, and Microsoft Windows NT administration. Provided 24x7 support during On-call rotation. Generated detailed documentation for project rollouts and application installs including specifications, requirements, configurations, and support manuals. Key Achievements:Received 2 Bravo awards in 2004 for extraordinary performance in support of IBM customer success.Instrumental in solving mission-critical lapse in ING’s enterprise backup system and took the initiative to solve the problem. Developed new procedures and refined current processes, completing the implementation of the solution significantly ahead of schedule.Completed complex Hyperion upgrade project weeks ahead of schedule. Successfully planned, scheduled, installed, configured and tested 20 Citrix Servers running Hyperion and rebuilt 10 existing Citrix servers running PeopleSoft.Facilitated multi-faceted Office relocation from Torrance, CA to El Segundo, CA involving imaging 35 Physical Windows NT Servers, converting them to Virtual Machines running on VMWare ESX Servers, migrating 35 stand alone server applications to 2 newly build Citrix MetaFrame XPE Servers, and moving 60 Servers from the remote office location to the Boulder Data Center in less than 4 weeks working primarily on weekends.Designed and Implemented a Citrix Presentation Server 3.0 farm infrastructure using both Physical and Virtual Machines running Microsoft Windows 2003 Server.Consistently requested by name by customers seeking assistance from Intel Server Team.

Greater Minneapolis-St. Paul Area

Key Achievements:Managed testing, automation, and implementation processes for applications and Intel server components of new Tivoli Storage Manager backup solution. Completed implementation eight weeks ahead of schedule.Implemented Phase One of Active Directory Infrastructure rollout, laying the foundation for streamlining Windows Administration and consolidating 15 Windows Domains into a single Active Directory forest environment encompassing 14,000 customers.Consolidated 35 Novell Netware 3.x servers into 3 Novell NetWare 5.x servers migrating 2500 users to the newly created NDS environment.Effectively initiated and completed migration of unique applications off obsolete Netware Server Versions to NetWare 5.x. This allowed ING to remove non-supported systems from the environment.

Greater Minneapolis-St. Paul Area

Provided hands-on leadership for numerous technical projects. Evaluated, planned, implemented, and supported mobile networking and communications. workstation hardware, software and Printers. Managed and Monitored NetWare 3.x, 4.x and Windows NT 4.0 servers.Administered tape backup, disaster recovery system.Trained and mentored technical employees in all aspects of desktop and network support. Provided 24/7 support coverage for File Servers, E-Mail Routers, and Gateways.

Greater Minneapolis-St. Paul Area

Oversaw Novell Netware operating systems, supporting 110 File Server WAN with 2000 users. Installed, upgraded, and supported servers and desktop hardware, OS, and applications. Administrated File Server backups and restores with locally attached tape drives and Arcserve.Trained new Help Desk and technical support personnel.Developed and maintain installation and configuration processes for Netware Servers.