I am responsible for managing and strategically aligning the operations of the OHS Consultation and Education Services department within the Prevention Services Division. I lead department-wise and cross-department projects and initiatives that support workplace health and safety throughout BC, liasing with provincial Health and Safety Association stakeholders, and engaging with other external stakeholder groups such as industry associations and labour organizations. I provide leadership and direction to managers and assigned staff and I am responsible for managing the activities of the OHS Consultation & Education Services department to ensure the effective and consistent delivery of services and implementation of divisional policies and programs. In carrying out this leadership role, I consistently demonstrate the ability to:• Provide inspirational leadership and mentorship to the management team. • Build effective relationships with internal and external stakeholders to align efforts towards a common vision of a Province free from injury, illness, and disease. • Exercise sound financial stewardship over approximately 30 contracts with Health and Safety Associations and other contracted legal entities totaling over $30M in annual funding. • Exhibit outstanding public speaking skills to promote the strategies and objectives of WorkSafeBC within and outside of BC. • Develop ongoing and innovate strategies and programs to address occupational health and safety as well as injury and cost reduction.

I was responsible for providing leadership and strategic direction for all aspects of the COR Program, which is a voluntary program that recognizes and financially rewards employers for implementing occupational health and safety management systems, demonstrated to reduce injuries and to improve safety cultures. Under my leadership, the COR Program:• Grew to cover 4,000 employers and 300,000 workers who benefit from working for a certified employer.• Achieved its objective of improving workplace safety throughout BC. Independent assessment by UBC measured a reduction of 12% in workplace injuries and fatalities leading to the goal of more workers going home safely to their families each day. • Through sound financial stewardship, we rewarded participating employers with $48M in financial incentives being distributed annually. In addition, we allocated $7M annually to the contractual management of 8 certifying partners; health and safety associations who assist with the administration of the program. In carrying out this leadership role, I consistently demonstrated the ability to:• Think strategically, align with organizational principles, and articulate and implement future state vision. • Develop and maintain collaborative and effective relationships with external and internal stakeholders, direct reports, peers and colleagues, and senior executives in a politically charged environment. • Create a highly effective team by developing a coaching and performance-focused culture within my direct reports; ensuring alignment to strategic and operational objectives, removing roadblocks to advancing initiatives, and supporting career and personal development. • Facilitate discussions with external and internal stakeholders to continually enhance the Program. • Enhance quality assurance over the Program.

I was responsible for managing a team of WorkSafeBC Officers to serve the employers of BC with respect to WorkSafeBC insurance products and services, adjudicating decisions under an administrative tribunal framework and providing sound financial stewardship to WorkSafeBC’s capital reserves (over 14 billion dollars). Under my leadership, the department:• Elevated its’ outstanding customer service, with over 90% of employers rating their experience as “Good/Very Good” based on independent post-contact surveys. • Improved responsiveness across all channels – phone, correspondence, e-mail – reducing telephone hold times and correspondence backlogs. In carrying out this leadership role, I consistently demonstrated the ability to:• Develop and maintain positive, customer-focused relationships with external and internal stakeholders. • Create a coaching and performance-focused culture, meeting regularly with my direct reports both individually and as a team to review productivity, work quality, customer service standards, and career and personal development opportunities. • Foster a constructive labour relations environment by promoting open communication and a consultative approach to problem solving. • Develop key performance indicators and operational measures, and organize teams and implement workforce management concepts to achieve optimum service level results under resource constraints and heavy workload demands. • Manage and administer the departmental operating budget.

• Managed customer retention and proactive customer contact for Western Region.• Ensured consistent achievement of service level and customer retention targets.• Provided leadership and direction for key strategic decisions.

• Provided coaching, performance management, and motivation to staff.• Ensured customer service standards, service levels, and sales targets were consistently achieved.• Implemented and communicated procedural changes, incentives, and initiatives to improve business results.

• Assisted customers with questions or concerns regarding mobile phone service.• Exceeded expectations regarding customer satisfaction, sales and customer retention measures and productivity metrics.