David Mccafferty Email & Phone Number

Glasgow City, Scotland, United Kingdom

Glasgow City, Scotland, United Kingdom

Providing an exemplary support and on-boarding service to end users. Ensuring helpdesk is monitored and issues resolved within acceptable timescales. Configuration of hardware prior to its deployment into the field. Involved in completion of surveys and hardware installations post-survey and fault finding at platform level including deployment of fixes to assist in overcoming hardware issues.

Carstairs, Scotland, United Kingdom

Provision of first line hardware and software support and advice to end users. Meeting agreed Service Level and delivering an effective and efficient end-user support interface for IT equipment/systems used.Provision of an acceptable customer based first line support service through the IM&T department Help Desk for IT hardware, software faults, enquiries, general help and advice.

Carstairs, Scotland, United Kingdom

Role as EA to CEO and Chair provided a high calibre confidential comprehensive secretarial and administrative service and facilitation of the effective running of the office ensuring satisfactory deadlines were met on a daily basis.Undertook management of CEO and Chair's diary commitments, scheduling appointments and managing projects & events using discretion while exercising significant influencing skills.Management of highly sensitive and confidential correspondence and initiation of actions were required while using tact and diplomacy and exhibiting a high level of sensitivity and political awareness.Use of initiative when collating information requested by CEO and Chair while making maximum use of internal and external stakeholders such as TSH Board, Executive Directors, Service Leads and Scottish Government colleagues and creation/issuing of original documents without reference to the CEO/Chair.Provided secretariat support for Corporate Management Team including production of a detailed minute of meeting and a take forward action report. Provision of administrative support to Non-Executive members of the Board and Management Centre staff including hospital Directors

Carstairs, Scotland, United Kingdom

Provision of an exemplary medical secretarial service to Medical Consultants and wider clinical and managerial team, prioritise workload and manage diary time and appointments effectively to assist in the delivery of care within a high secure forensic adult mental health environment.Administer and distribute consultants' correspondence on a daily basis, monitor telephone calls and emails, taking action on both routine and urgent matters using initiative to filter urgent issues to the consultant or relevant member of staff.Maintain patient data ensuring confidentiality is adhered to at all times in accordance with the Data Protection Act 1998.Responsible for updating and maintaining computerised Patient Administration Systems and assist in the development and implementation of same.Responsible for organising and prioritising workload and the setting up of working practices while using clinical and non-clinical systems including RiO patient records system, Microsoft Office, NHS intranet, Internet Explorer all on a daily basis.

Rowanbank Clinic Glasgow

Provision of a high level of secretarial support to Forensic Psychiatrists/Psychologists and general managers within a medium secure forensic adult mental health facility. Duties included working to consultant psychiatrists / managers while producing reports, managing databases and diaries as well as attending and minuting meetings to feedback relevant proceedings within the Directorate. Also working alongside departmental IT agents, The Scottish Government and Scottish Court Service all to a required, very high level of accuracy and confidentiality adhering to tight time schedules.

Florence Street Resource Centre Glasgow

Reception: First point of contact. Receptionist is also responsible for dealing with patients and visitors. This involves a high standard of prioritisation in a busy and sometimes stressful environment.Typing: Typing of all patient/client related documents/reports, adhering to patient confidentiality at all times and ensuring typing is amended with final draft produced to the highest standard. All documents saved to relevant folders.Postages: Responsible for purchasing adequate supply of stamps and preparing letters for daily postage.IT Systems: Daily usage of packages such as Word, Excel, Outlook and patient data systems.Responsible for ensuring petty cash was made available at all times and for the ongoing ordering of stationary. Also required to organise office repairs and IT fault reporting.Responsible for completion of staff weekly wage sheets and recording these on system.Organisation and minute taking of managerial meeting with additional duties including distributing final draft to members. Requirement to book availability of seminar rooms for this and all other daily meetings as required.Responsibility to update and manage the in- house accounts for all transportation of patients and blood samples by taxi.Ad hoc: Other duties include managing the diaries of the psychologists and updating their caseloads on the computer system. Required to be flexible in assisting with staffing in other resource centres as required.

Stobhill Hospital Glasgow

Clerical Officer - X-Ray Department• Responsible for providing first point of contact receptionist service , booking appointments via computer system and vetting/posting of all appointments via mail.• Typing of medical reports to a high level of accuracy.• Assembly of all x-rays in the department and responsible for the correct filing of same.• Deal with incoming calls from patients and other hospital departments' enquiries.

Uddingston, Scotland, United Kingdom

•Responsible for installation of high speed internet system to customers existing computer system.•Installation of advanced telecom systems to residential customers.•Installation of interactive digital cable television system.•Responsible for all aspects of fault finding in the network.

Aberdeen, Scotland, United Kingdom

Installation technician involved in the installation and fault finding of networks providing telecoms and cable TV services to both business and residential customers.