David Mccann Email & Phone Number

Reading, Reading, United Kingdom

Reading, United Kingdom

•Design concept/testing/documentation of: •SMS and MS Teams Integration via Power Automate & Graph API •SMS and Webex Integration via Power Automate •D365 and Dubber Integration via Power Automate •Broadworks password reset bot via MS Power Virtual Agents/Power Automate •MS Teams PCI Payment solution (Speik), Direct Routing via Sippio & Omni channel contact centre [Facebook/Twitter/Email/Voice] (Geomant)•Co-design/testing/documentation of Call Connect GP (CCGP) service with Metier•Test/documentation of Dubber MSTeams Compliance Call Recording•Design/testing/documentation of: •Webex4Broadworks solution - including migration from UC1 •Tango Networks Mobile 4G interop with Broadsoft including e-sims •Microsoft Teams enabled Yealink and Poly handsets including Teams Admin Device Configuration parameters & SIP Gateway•Design/documentation of Microsoft Teams Direct Routing deployment including Powershell scripting for REST API provisioning (Ribbon/Sonus SBC's & Qunifi/Call2Teams)•Work with Audiocodes personnel to deploy Microsoft CCE devices for Skype for Business Online PSTN calling•Design and execute migration of Broadworks including UC1 platform to virtual instance of VMWare•Rebranding of Broadworks clients R22 including desktop and publishing android apps to Google Play and IOS apps to Apple Itunes, including Push Notifications for UC1 Mobile clients to APN and GCM/FCM•Installation/configuration of: •Cisco HCS/CUCDM10/VOSS platform •Dubber Call Recording platform to Broadworks •WebRTC and Collaborate Guest Client to Broadworks platform•Operational support and maintenance of the Hosted VoIP platform incl software upgrades / patches and working with vendors•DMS design/configuration/documentation of Polycom SPIP/VVX/Trio/Debut/CCX, Panasonic KX-TGP, Yealink IP&Dect, Cisco MPP, VTech, CyberData, 2N, Fanvil endpoints•Member of Polycom Beta testing community

Sandwich, Kent

•Writing Windows Batch File scripts, Bash scripts, Visual Basic Scripts and powershell scripts•Compile technical documentation •Provide proactive network monitoring•Configuration/troubleshooting Avaya IP Office VOIP System•Provide troubleshooting and support services for all aspects of the infrastructure including but not limited to handsets, routers, switches, connectivity, application servers etc•Providing general technical support, including procedural documentation•Building of new PC’s, Laptops and Servers•New installation/configuration of core networking infrastructure including Cisco 6500 series switches, 3650 switches etc•Configuration/troubleshooting of Cisco Wireless access points•Configuration and setup of customers on M.E.S.H server (http://meshtech.co.uk/)

33 The Io Centre, Armstrong Road, London, Se18 6Rs

Broadsoft M6 and R17 platforms/Microsoft Lync 2010/Cisco Networks•Complete Installation of Broadworks R17 Platform on a virtual environment using VMWare ESXi•Writing Windows Batch Files and Visual Basic Scripts•Compile technical documentation•Design and Implement complete disaster recovery solution•Provide proactive network monitoring•Monitor and maintain company internal voice and data network•Troubleshooting system and network problems and diagnosing and solving hardware/software faults•Provide troubleshooting and support services for all aspects of the hosted voice service including but not limited to handsets, routers, switches, connectivity, application servers etc•Providing general technical support, including procedural documentation•Running network applications and diagnostic tools to support systems and users•Configuration of switches, routers and handsets to work in conjunction with the company VoIP network•Assisting with the testing, evaluating and introduction of new technology•Act as voice team lead, delegate tasks and handle escalations when team lead was out of office/on holiday •Provide training to customers in the use of company hosted system and applications•Attend site as necessary to undertake installation or maintenance activities•Conduct research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations•Analyze and improve upon technology standards across the organization to maintain a technological and competitive edge within the market•Creatively and independently provide resolution to technical problems in a cost-effective manner•Ensure continuous delivery of voice services through oversight of service level agreements with end users and monitoring of systems, programs, and equipment performance•Infoblox IP Address management V4.1

Moorfields, London

Configure, troubleshoot and maintain the Cisco infrastructure (Routers/switches/VG224or248/CUCM 4 and 7/IP Phones) along with Windows Server (2000/2008) platforms (upgrade, maintain and troubleshoot) and Arc Solutions (Versions 4 and 5) products.•Serve as a point of escalation for any voice and data issues affecting the core or customer data networks•Assist with the ongoing technical training of the Cisco Support Engineers Level 1 with coaching session’s in relevant technologies, along with this be available to field technical queries from any member of staff•Responsible for data and voice network capacity monitoring (Nagios and Solarwinds)•Maintain a thorough understanding of all equipment within the core site and be aware of baseline operating conditions in order to monitor for abnormalities•Server hardware/software upgrades when required (Windows 2003/08 Server)•SQL database backups using Veritas and Symantec software•Troubleshoot network/VOIP issues across multiple sites•Carry out site rollouts as lead engineer of site team and delegate specific rolls to team in tandem to configuring site equipment•Configure and troubleshoot Cisco Call Manager issues as well as Cisco equipment for example 3750 POE Switches, 2800 Series Routers, 7970 IP Phones•Configure and troubleshoot Cisco Unity IVR setups•Configure and troubleshoot Unified Communications using in house developed products as well as Cisco Mobility Manager •Configure and troubleshoot Cisco Video Conferencing•IPT moves adds and changes - configure on Cisco Call Manager. Unity and Exchange. This includes bespoke calling search spaces, hunt groups, partitions and route patterns that were requested by the client. •Complete build of Arc Solutions server and consoles•Management of Redbox Call Recording system

Various Locations; I joined the forces as a Radio Systems Operator In the Royal Corp of Signals then transferred to the Royal Engineers to train as a plumber.Key Achievements:Attended Royal School of Signals for VHF and HF working principals both theory and practical, Antennas and Propagation, Counter Surveillance Control Measures, Radio Rebroadcast and CIS (Computer Information Systems) to name a fewPosted to 215 Signal Squadron (armoured) where I quickly became a detachment commanderOperational Tour in Iraq (04) where I carried out security patrols, immediate response signal operator for Marine boat teams, communications for HQ MNDSE both in HQ and surface to air in patrolsTransferred to Royal Engineers and completed a ten week course comprising of bridge building, demolitions and mine warfare as well as othersLast posting was the Royal School of Military Engineering where I completed 7 months of a 9 month course in heating and plumbing before my discharge

Key Responsibilities:Installation and termination of Category 6 cabling to Lucent standardInstallation and termination of voice multi-core cablingFluke testing of all cabling

•Pc Support – hardware/software/printers•Network support – troubleshooting of various issues•Experimentation with Windows 2000 network/OS capabilities integrated with BOS GSM Operating System

Key Responsibilities:Installation and termination of Category 5 cabling Installation and termination of voice multi-core cablingFluke testing of all cablingWorking alongside 3Com engineers to update Sainsbury Supermarkets head office to Ethernet capabilitiesWorking alongside Intercapital Stockbrokers IT staff to update users to Ethernet capabilitiesAssisting Grant and Taylor Network Engineers to provide Sainsbury Supermarkets head office staff with Pc and network support