Information Technology Program Manager
Lakewood, Co
IT Program Manager responsible for servicing customers in 20 western states including Hawaii. Led program initiatives with federal and contract IT specialists in project management, planning, network administration, web development, database administration, security and help desk support. Job functions included establishing research, coordinated, procured, performed systems analysis, and developed engineering and administrative IT applications. Responsibilities included leadership, coaching, coordinating, facilitating, and development. I advised senior leadership on all IT issues arising in the division and for managing and directing operation, maintenance, and security of IT equipment and systems in Central Federal Lands Division. I was the Contracting Officer Technical Representative (COTR) for IT contracts including short and long term agreements. I was responsible for overseeing internet, intranet, and extranet development, hardware, software, security, data communications, training, and use policies. I participated in federal and cross agency management meetings relative to systems software, hardware and database management initiatives. I planned, coordinated and worked with business processes within the IT program to assure OMB-A123, A0130 compliance. Accomplishments included establishing IT business processes and management controls within the IT team, redesigning the intranet page and changed functionality to a user driven web site. Built an annual business plan, established an IT investment-planning portfolio, created a new enterprise management solution, and established a property management web application that utilizes the latest technology in inventory and asset management. Established a web based VPN solution for remote sites to reach back to respective offices. Enhanced help desk support by changing help desk procedures and staffing schedules to fit the customers needs.