David Mcdermott Email & Phone Number

County Galway, Ireland

• Supporting SAP Partners in implementing Reporting & Analytic modules as part of the SAP SuccessFactors Bizx Suite Implementations.• Assisting Customers to resolve Reporting/Analytics related incidents to ensure the Businesses day to day processes are not adversely affected.• Providing Support to Customers via Ticketing Systems and Live Chat Sessions, as well as providing training to Customers via ‘Schedule an Expert’ Sessions.• Troubleshooting issues, answering questions and providing solutions for reported incidents.• Collaborating with various SAP Module Teams, Engineering Teams and Account Executives regularly to resolve complex technical issues.• Operating under strict KPIs and deadlines in order to ensure SLAs were met, Customer faith and satisfaction was consistently obtained, and to enhance Customer Relationships with SAP.• Developing and documenting technical solutions as ‘Knowledge Based Articles’ to be posted in knowledge bases for consumption by SAP Partners, Customers and fellow SAP Support Engineers.• Liaising with Development & Field Teams to identify application errors and missing functionality, while also acting as a liaison between Product Management and external Engineering teams.• Collaborating with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving the product.• Performing Release Testing and providing Feedback to Engineering Teams and Product Management in order to optimize quarterly system upgrades.

Galway

• Turned inbound inquiries and requests into sales by providing the customer with the information they need to make a buying decision or helping them find the right product for their needs.• Worked with customers to resolve any purchase related issues such as payment problems, delivery issues and product related issues etc.• Solved problems related to customers purchases by dealing with external suppliers and logistics partners and internal Wayfair departments such as Supplier Operations, Freight and Finance.• Maintained consistent high levels of metrics to ensure strong levels of customer satisfaction and business performance.

Galway Shopping Center

Performed the regular duties of a sales assistant such as handling transactions on the checkout, replenishing and maintaining stock levels within the store and cleaning the store premises to ensure quality health and safety standards are met. During my time in Dealz, as the company quickly expanded from a simple Poundland branch to one of Ireland's largest shopping conglomerates, I became much more integrated with the stores daily functions and objectives. These objectives included promoting new products and offers to our customer, providing help and support to customer queries as well as providing support and training to the new staff members, joining the Dealz team.

San Diego, California

During my J1, I worked in a Subway restaurant along the coast of San Diego. Here I was responsible for greeting customers and handling transactions, creating sandwiches the customers wanted and maintaining health and safety standards. Being quite a busy branch within the city, I was thrown into the deep end to ensure quality standards were met for the regular customers while also adapting to a cultural environment that was new to me at the time. I succeeded in keeping to the stores standards while also enhancing my communication and inter personal skills along the way.

Galway

During the summers of 2009, 2010 and 2011 I sold both Strawberries and Potatoes that were made in Wexford all around Galway. I was responsible for handling transactions, communicating with customers and ensuring the products were maintained to a high quality standard throughout the day. From an early age I was in charge of several branches around the Galway area, working independently on my own. From this early experience, I learned how vital it is to have patience, how to communicate and coordinate customer transactions and I also learned how to deal with such conditions such as unreasonable customers in a professional manner.

Bachelor Of Commerce (Bcom), Management Of Human Resource

Masters Of Science (Information Systems Management), Information Systems Managment