David Mcdowell Email & Phone Number

Snellville, Ga, Us

Snellville, Ga, Us

● Oversee strategic and operational aspects of marketing campaigns for Chevrolet across the Southeast Region, managing a $28 million advertising budget.● Analyze campaign performance metrics to adjust strategies and optimize advertising spending, enhancing market penetration and brand loyalty.● Lead customer success initiatives through satisfaction surveys and dispute resolution, directly contributing to revenue growth and brand loyalty.● Introduce innovative marketing products and platforms, utilizing psychographic data to improve the customer funnel and engagement.

St. Louis, Mo, Us

● Facilitated the rollout of the GM My Rewards program, integrating it with the Goldman Sachs credit card system to enhance customer loyalty.● Led training presentations for dealership teams, improving the Customer Satisfaction Index (CSI) and implementing strategies to boost customer retention.● Directed human capital management programs, enhancing employee retention and productivity within the dealerships.

Ulricehamn, Sweden, Se

● Managed sales strategies and operations, leading a team to create new sales products and reinforce the company's competitive position in the global market.● Negotiated contracts and developed SOPs to ensure industry compliance, establishing myself as a subject matter expert in industrial servicing.

Manage operations including hiring, training, and developing automotive dealership team. Oversee vehicle purchasing, sales, wholesale & internet program. Schedule shipping logistics, repairs, and process inventory. Develop DMV protocol for regulation E & Z compliance to maintain securitization of asset backed loans. Liaison to USAA Credit Union, Cap One & State Employees Credit Union for regulatory compliance training and credit card fraud prevention. Supervise the tracking and reduction of charge-backs and process improvement. Provide monitoring of loan packaging to prevent & reduce fraud claims, credit and identity theft and grand theft deterrence. Manages and adheres to all applicable credit policies and compliance requirements. Train team members to understand credit needs and represent financial institutions to maintain client relationships. Provide weekly training on credit, market, financial DMV crimes, operational claims, fraud prevention and regulatory compliance. Structure telemarketing, B2B, cold calls and neighborhood outreach for business growth. Developed a comprehensive menu selling process to maximize the finance departments revenue. Operated a unique referral system to increase customer retention and repeat business. Supervise document review to increase lending turnaround and compliance. Create keyword campaigns for eCommerce managed wholesale location in 10 States. KPI: Added additional wholesale location, increased sales $413k in 15 months, Secured government contract. Created marketing strategy to prepare company for equitable acquisition. Reduced operations cost by 26% and increased productivity by 32% adding retail operation.

Us

• Managed cutting-edge internet, print and nontraditional advertising while integrating media into effective branding and increasing sales traffic. Train customers how to build their website presence with SEO & Optimization, drive awareness with lead programs and SMS, grow their audience with branding and cross media, and use tracking tools with emerging technologies. Cultivate corporate relationships via cold calling, account retention and B2B sales. Daily hunting and relationship building to increase market share. Supervised native advertising and retargeting for website results. Partner with organizations, community outreach, and local business to maximize marketing reach. Create weekly ad campaigns, and document media trends for client awareness. KPI: Awarded COX MEDIA Prestigious ACT Training Certification for sales and media excellence.