David Mceachren Email & Phone Number

Ontario, Canada

As a member of the scrum team, I worked to maximize the value of the product, while optimizing and prioritizing the client's backlog. Worked within the Agile development framework to allow the team to stay connected while self-organizing. Act as liaison between multiple areas of both internal, client, business and stakeholders. Develop product features and goals. Create product backlog items, based on client and product goals. Prioritize and prune the backlog to ensure a strong product direction. Interact with the scrum team to direct development to best practices. Participate in sprint reviews and demos.

Mississauga, Ontario, Canada

In my years with NCR, I have worked in systems support with many major retail and hospitality clients, including Sobeys, LCBO, Canada Post, Canadian Tire, HBC, KFC and Burger King.I was most recently the Senior Technical Support Specialist for the Sobeys team, supporting various versions of ACS, running on a Windows platform. This includes supporting Software applications, Networking, hardware technicians, and Sobeys Solution Centre.I was the lead Trainer for all new Support staff on the team, both with hands on and Online sessions. I have also led classroom training sessions, with groups of technicians and end users, on multiple platforms.I am responsible for maintaining a training and support knowledge base for the technical support team, installation teams and field technicians.We work with the IMAC teams, to coordinate Software changes with the Field technician's visits, so installations will run as smoothly as possible.Oversaw the creation of helpdesks for Canada Post and Burger King, including coordination of telephony, documentation, scheduling and escalation paths. As Senior Analyst, I represented our team in both internal and customer meetings. Responsible for creating disaster recovery plans for the team

Mississauga, Ontario, Canada