David Mceneaney Email & Phone Number

Ireland

E2M Risk SpecialistRisk Management & Investigations.Risk and fraud prevention.Identifying fraud trends and reducing risk.Data analysis and implementation in mitigating risk and scaling risk processes.Working with internal departments to provide a better customer experience through advanced problem solving.

Dublin, County Dublin, Ireland

Risk Operations Specialist - Risk Management & Investigations.Risk and fraud prevention.Identifying fraud trends and reducing risk.Providing coaching and mentoring for new and existing teammates.Data analysis and implementation in mitigating risk and scaling risk processes.Working with internal departments to provide a better customer experience through advanced problem solving.Working closely with my team and Team Leader to review the teams performance and complete weekly qualities on teammates then provide coaching where needed so as to identify any knowledge gaps and improve their overall performance.I also completed a 3 month Team Leader Contingency in which I acted in a full Team Leader capacity along with interviewing internal candidates for new roles.

Dundalk, Leinster, Ireland

Support for agents, working both tickets and calls.Mentoring new hires and upskilled agents.Contingency Team Leader.Conducting Team Learning Sessions.Special Projects, including producing an internal documentary about life in PayPal which incorporated every aspect of the Dundalk site.As well as working Fraud, I also worked Compliance cases in EMEA and APAC from personal to high profile business accounts, making sure that both the customer and PayPal complied with the legal and government regulations for their specific country.This included reviewing/requesting specific business documents, checking what country they are operating from and completing a holistic review on the situation.

Dundalk, Leinster, Ireland

Support for agents, working both tickets and calls.Mentoring new hires and upskilled agents.Contingency Team Leader.Conducting Team Learning Sessions.Special Projects.Fraud support agent.Identifying fraud rings and potential fraud activities on accounts and working closely with different departments to integrate solutions and preventions for said activity.During this time I completed mentoring over 16 times and acted as a contingency trainer.I also worked closely with the training department to make the training process for new hires more streamlined.I ran ‘ICA Connect’ for 4 years, which managed the performance monitoring and coaching of the entire NA department, which was over 200 agents, and reviewed their performance on a weekly basis, identifying any potential system issues/knowledge gaps and structured coaching plans to increase the overall performance of the department.This resulted in a consistent positive increase in the departments stats over the duration of me being in the role.During this time, I also became up skilled as a Senior Specialist for NA/EMEA in Fraud, Disputes & Claims, Business Support, Compliance, Top Customer and was therefore able to review each account from every viewpoint so as to provide the best solution possible.

Dundalk, Leinster, Ireland

Customer service representative for the limitations/fraud prevention department.Dealing with customers initially by phone, but also via email.Identifying any account issues they have and educating them on current/new products.Dealing with accounts that have been restricted and reviewing to see if this needed to remain or could be removed, and also reviewing potentially suspicious accounts for possible fraudulent activity.Working on my own initiative but also as part of a team, and within a short period became one of the agents on the team that dealt with customer escalations and provided team learning sessions on product/system knowledge.

Dundalk, Leinster, Ireland

Answering contacts via phone/email from NA customers.This ranged from new customer having issues setting up accounts, to adding financials/updating information, billing and transaction queries as well as diagnosing any technical issues with the operation of their accounts and providing solutions/education to prevent repeat contacts.I also assisted ICA agents with mentoring and delivered many Team Learning Sessions for my teammates on products/systems as well as sharing Best Practice approaches to resolving customers queries.

Dundalk, Leinster, Ireland

Production company specialising in music video and short film production.

Dundalk, Leinster, Ireland

Editor/assistant editor

Dundalk, Leinster, Ireland

Dundalk, County Louth, Ireland

Dundalk, Leinster, Ireland

Video & Film

Computer Science