Continued role of Lab Technician with added responsibilities as Team Leader:• Responsible for all relevant machinery training and general training;• Providing support, helping and advising the team about products or services;• Ensuring that customer’s problem is brought to a satisfactory conclusion, dealing with their concerns, complaints, and compliments;• Responsible for maintaining a good relationship with partners. Troubleshooting situations, in order to solve problems;• Overall team management duties, working to ensure excellent team performance, success, and productivity.

• Process of spectacle lens orders;• Mark up lenses to prescription, checking all received lenses for flaws in lenses ie. Rx and/or visual defects; • Fitting of edged lenses into spectacle frames;• Quality checking (rx, further check for flaws/damage to lenses/frame, frame set up, etc);• Chasing any orders approaching due date with manufacturers and informing customers of any delays;• Requesting credits of lenses supplied incorrectly (rx, coatings, lens type, etc);• Advising dispensers of frame suitability and any concerns worth noting regarding orders;• General maintenance of equipment and lab eg. cleaning of edgers, focimeters, etc.