- Managed 40 plus member driving force ensuring timely deliveries while adhering to DOT regulations- Made decisions daily regarding freight capacity while gaining proficiency in TMW transportation operating system- Monitored hundreds of emails daily from all customers, responding to their concerns and requests- Used common sense approach in dealing with problems and adversity, thus was selected to train new dispatchers- Routinely worked 50-60 hour weeks in high pressure environment

- Daily routing of mattress deliveries in New England using Routeview to determine most cost efficient routes to minimize fuel consumption - Audited and approved weekly payroll for delivery teams- Handled all customer concerns regarding delivery times, call aheads and old product removal- Resolved all customer complaints regarding home damages by the delivery teams- Coordinated with Mattress Giant supervisors capacities for each delivery team

- Managed 50-person driving force servicing over 350 restaurants for the nation’s largest fast food company- Daily routing for 75 restaurants ensuring timeliness of delivery, availability of equipment, proper drivers and appropriate warehouse support- Directed DOT driver compliance program, including daily logs, annual reviews and ensuring driver certification.- Responsible for department financials, monitoring and approving transportation payables while constantly seeking efficiency- Audited and approved weekly department payroll- Managed driver expenses including tolls, equipment and uniforms- Made daily adjustments to schedules, temporarily eliminating unprofitable routes until demand capacities increased

- Directed the movement of freight between terminals in a timely, safe and cost-effective manner, adhering to guidelines established by the Federal Motor Carrier Safety Regulations and the- Schedule of Departures, a St. Johnsbury established protocol to guarantee customer satisfaction- Managed lineup projections, road drivers, DOT mandated driver hour restrictions and tractor availability- Established load priorities in a high pressure environment- Enhanced productivity of linehaul by using drivers at their optimal level, using double turnpike lanes, dispatching loads via shortest routes with a minimum of drops and hooks, and positioning loads at proper turnpoints- Responsible for inbound and outbound freight at all 58 terminals in the St. Johnsbury system which required knowledge of local transit statutes and status of union labor agreements.- Directed the movement of rental, rail and foreign trailers to the origin of interchange for return Interfaced with senior management as member of Corporate Service Committee