David Mcging Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Dublin, Leinster, Ireland

Dublin

Upper Leeson St Dublin 4

• Manage front & back of house operations• Train all new staff and deliver refresher training for long term staff• Ensure excellent customer service is being carried out by all staff• Complete night audits and shift reports• Carry out cash & receipt reconciliation• Communicate relevant handovers clearly• Responsible for Setting targets, driving & measuring HHonor enrolments & Upselling• Promote and up sell hotel facilities • Utilize OnQ and vingcard systems• Deal with guest enquiries, special requests and resolve customer issues/complaints• Organise and prepare desk for next shift• Initiated an incentives board to record performance and set monthly targets• Attend daily & weekly operations meetings• Create & implement SOP’s• Update roster and correct hours worked on the Time Management System• Monitor feedback from SALT and relay this feedback to the team• Undertake duty manager shifts• Make rosters for the Front Desk, Concierge & Nights team

Dublin, Ireland

I am responsible for checking people in & out, allocating rooms to individuals & groups, securing & recording payment, completing groups bills, billing enquiries & arranging refunds, customer service, taking reservations over the phone & inputting them into the Opera System, replying to emails promptly, organising registration cards for arrivals & departures, completing end of shift reports, cash balancing, completing shift handovers, promoting the hotel's facilities, utilising the vingcard system, dealing with guest enquiries or requests, arranging VIP rooms & resolving traces, receiving deliveries, filing, troubleshooting problems such as book outs, keeping reception area spotless, liaising with management from each department, attending daily & weekly operations meetings, training in new front office staff, creating & implementing SOP’s, delegating tasks to staff, managing the front office in the absence of the Front Office Manager & assisting with duty manager fire walks.

Ballsbridge, Dublin 4

Respond to all inquiries for meeting and events within the hotel. Organise site inspections for prospective clients for conferences and functions. Follow up with all guest queries with contract details, payments, deposits and invoices. Follow up with payments for all events ensuring payments are received. Co-ordinate all guest requirements with the hotel team. Follow up on special menus and guest requests. Meet and greet client organisers for all bookings secured. Be pro-active in up selling opportunities when dealing with guest inquiries. Compile weekly functions sheets for the hotel team. Update the hotel team on guest requests. Compile menus for large events. Assist the Events Manager in their absence. Attend in house relevant meetings to update the hotel team with client function details. Ensure all event details are entered correctly into the system. To liaise with managers in house for all internal meetings. To ensure that the hotels branded standards are maintained at all times. To log all guest feedback and communicate this with the team.

Westport, Co Mayo

I was responsible the opening & closing of the bar, setting up for food service, organising tables for bookings, training in staff & delegating tasks, serving drinks, preparing bills & taking payment, end of day reports, recording wastage, ordering stock, liaising with suppliers, ensuring good customer service was implemented by all staff & that service ran smoothly in all areas of the business. I also helped with the smooth operation of the 30 Holiday Apartments in peak season where I was responsible for checking people in & out, allocating apartments, securing payment, making reservations, completing handovers to management & dealing with guests queries & complaints.

30week placement, 10weeks Kitchen, 10weeks Accommodation, 10weeks Restaurant

Ba In Hotel And Catering Management, Financial, Strategic, Marketing, -Management, Hr, French.

Bachelor'S Degree

Bachelor Of Arts (B.A.) In Hotel And Catering Management

Education record