Responsible for delivering the Security and Risk Strategy across the client’s (Dixon's Carphone Warehouse Account) National Retail portfolio, ensuring great service and profitability. Strategic responsibility for the National Retail portfolio and direct operational responsibility for all sites. Ensuring contract success through effective client engagement, compliance and the implementation of best practice and innovation. Developing client relationships at an operational level, by ensuring a high and consistent service is delivered. Fire, Emergency, BC & Assignment Procedures, Assignment Instructions & Risk AssessmentsRecruitment & Retention, Strategic Deployment of Resource, Investigation, Disciplinary & Grievance Hearings , Appraisals & Development Plans, Internal & External Investigations, Training & Development Management of all contractual Budget Costs, Developing, implementing Fire & Emergency Procedures Stake holder engagement, Contingency Planning, Liaising with Police forces & external agencies Investigations of all HSE Related Incidents, Conduct & Implementing SLA’s / KPI's

Managing the Security Operations of a central London University, dealing with Security, Health & Safety & Safeguarding of 18,000 Students and 2000 Staff.Management of a 24/7 Security function comprising of 55 core security staff and 10 dedicated relief staff across 18 Campuses, 4 Halls of Residence & 1 satellite site based in Essex. Ensuring that staff are fully coherent in Fire, Emergency, Assignment Instructions & Risk Assessments while providing continuous training & development such as First Aid at Work, Welcome To Excellence, Disability Awareness, Evacuation Chair, Conflict Management. Fire, Emergency, BC & Assignment Procedures, Employee personal development training Investigation, Disciplinary & Grievance Hearings , Appraisals & Development PlansInternal & External Investigations, Training & Development, Management of all contractual Budget Costs, Developing, implementing Fire & Emergency Procedures, Stake holder engagement Contingency Planning , Student disciplinary, Liaising with Police forces & external agenciesRecruitment & Retention , Conduct & Implementing SLA’s / KPI's

Managing the Security Operations, Health & Safety & Safeguarding for up to 8000 Students, 1000 Staff and Visitors per week across 4 College Campuses in the centre of Kingston upon Thames. Ranging from 16yrs to 18yrs, Higher Education, Under Graduates and including vulnerable persons to provide a safe learning environment in a busy and evolving College. Management of the Security function, ensuring staff are fully coherent in Fire, Emergency, Business Continuity & Assignment Procedures while providing continuous training & development programmes. Fire, Emergency, BC & Assignment Procedures Employee personal development training Disciplinary & Appraisals Internal & External Investigations Training & Development Stake holder engagement Contingency Planning Student disciplinary Liaising with Police forces & external agencies & LADO (Local Authority Designated Officers) Management contract specific costs & KPI’ including BudgetDeveloping, implementing & training Fire / Emergency Procedures

Responsible for the health & safety, emergency & security of a 600,000 sq-ft shopping centre, containing over 80 retailers with an average footfall of 250,000 visitors per week managing a team of 35 Security personal.Management of 35 plus security team Fire, emergency, BC & assignment proceduresLiaising with Police forces & external agencies Employee personal development trainingDisciplinary & appraisals Internal & External InvestigationsTraining & Development Employee AppraisalsManagement of all contract specific costs & KPI’s, including ROI (Return on Investment), & BudgetLiaising with Police forces & external agencies Stake holder engagement Contingency Planning

Supporting the M&S and Retail Security & Shrinkage Strategy across South London & South Coast covering 81 stores & 260 security officers, delivering training, strategic shrinkage plans & internal investigations.Recruitment, interview, training, support, discipline security officersManagement of all contract specific costs & KPI’s, including ROI (Return on Investment), & Budget Delivering manning levels of 99%+ across Geo Region South London, & South CoastShrinkage Focus programmes Annual security officer appraisals and implementation of robust performance measuresDeveloping and implementing procedural change to prevent & detect fraudulent activitiesInvestigation, Collation & Presentation of evidence (Internal & External)

This role is a central function situated at M&S head office which involves liaising with all UK & International stores to identify crime, fraud or procedural errors resulting in loss of revenue to the business. Evidence collating of external & organised crime groups Identifying internal fraud, collusion & procedural errors Liaising with Police forces & external agencies Stake holder engagement Offender Profiling Analysing MI/trends Liaising with guarding companies to enhance ROI(return on investment) & KPI (key performer indicators) Developing and implementing procedural change to prevent fraud Investigations & presentation of evidence

Responsible for the health & safety, emergency & security of a 300,000sqft shopping centre, containing over 60 retailers with and crowd management of 190,000 visitors. Management of 15 plus security team Fire, emergency, BC & assignment procedures Liaising with Police forces & external agencies Employee personal development training Disciplinary & appraisals Internal & External Investigations

This position was on an interim basis, during which the main purpose of the role to restore stability & productivity within the security department whilst regaining high levels of standards through training and development. Fire, Emergency, BC, & Assignment procedures Demonstration crowd management Team re-structuring programme Team development programme Liaising with Police forces & external agency’s Security procedural reviews of Benefits, registrar’s, Public Libraries, vulnerable persons offices & City Hall

Safety and security of visitors & guest who visited this high profile hotel which is situated within a busy London tourist location ensuring a friendly and safe environment. Security of 801 Hotel rooms & 18 private function rooms (capacity 3000) Chairman of the Health & Safety Committee Liaising with external Police agencies: Royal & Diplomatic Protection, SO15, S016, S018, & Maritime Police Investigations of crime & fraud related incidents Internal investigations & corrective procedure implementation Property & business intellect protection

Security, emergency & BC operations of a busy hotel & private apartments, identifying business, property & personnel risks. Security of 1050 private, and 165 serviced apartments set in 3 ½ acres Investigation of allegations of crime Internal investigations & corrective procedure implementation Property & business intellect protection Fire & refresher training Employee personal development training Disciplinary & appraisals Fire, emergency, BC & security assignment procedures

Operational Management of various high profiling clients, ensuring that all security & service requirements were achieved, whilst ensuring the operations of a busy manned guarding company. During this role I was promoted internally under the clients request to the above position of Security Manager, which was subjected to TUPE, remaining continuity of employment. Client Service Reviews (Chelsea Harbour, The Ritz Hotel, The Football Association, The Business Design Centre)150 Direct Employees Recruitment, & disciplinary procedures Appraisals & employee development Staff rotas, payroll & invoicing