David Mcinerney Email and Phone Number

Reporting to the Managing Director of Aus/NZ with a matrix report to the Asia Pacific Operations Director, and part of the executive leadership team, the Operations Director was responsible for 9 direct reports and accountable for 200+ field staff. Responsible for delivering annual revenue of $345 million and controlling an orderbook of $500+ million. Accountable for full chain profitability and process compliance from tender to engineering, through to installation and handover to the service team.

In this role I provided leadership and direction for operations teams for construction and modernisation. I actively contributed to development and planning of strategies for execution of a large infra government project. I developed and implemented LEAN construction processes and methods to contribute to productivity and cost savings. With excellent interpersonal skills, I established and managed key relationships for both internal and external stakeholders to facilitate processes and transactions. Dynamically, I promoted a culture of safety and quality throughout the organisation by active engagement and leadership.I ensured efficient, safe, and high-quality installation operations by adhering with KONE methods including tactical and strategic resource and capacity management practices and discipline to ensure optimised resource utilization and capacity availability. Efficiently, I oversaw project management requirements and practices in line with KONE methods. I created targets for Delivery Operations, ensured adherance to standards on business performance and provided feedback based on business metrics. I analysed information to identify gaps and improvement opportunities in sales volume, profit and costs, and implemented methods to improve business line performance.

In this designation at Kone, I provided leadership in the installation operations within a cross-cultural matrix organisation. This role entailed developing and initiating process implementations and improvements to maintain high quality of products and service. I oversaw tool and process innovations including planning and financial aspects. To ensure success, I ensured efficiency of management by mentoring and coaching Frontline Installation Directors/Managers.Furthermore, I developed and enforced budget targets for key KPI’s across the region, monitored performance and adjusted processes accordingly to meet said targets. I led and guided a team of field trainers and prioritised both frontlines and focus areas for better customer service. Additionally, I played a major role in the executive level strategic planning and decision making.

As National Installation Manager, I led and supported installation operations whilst adhering to KONE way values of Safety, Quality and Productivity. I managed the rollout of many global and local tools and technologies. With a consultative approach, I guided process for profitability management including root cause analysis of issues. Meticulously, I reviewed project scope to generate major Project Cost Estimating & Scheduling. I also developed and implemented strategies for national labour and tooling.

In my role as Regional Manager, I launched and monitored processes that allowed the business to run more efficiently including contract management, invoicing procedure, tendered repair job planning, reduction in subcontractor and labour costs and regular communication meetings with major customers. I effectively managed strategic planning of maintenance runs and entered into tenders for repairs which allowed the business to run efficiently utilising less manpower.Proactively, I contributed to achieving significant increase in profit from 2008 to 2009 and delivered profit above budget in 2010. Being highly innovative, I conceptualised methods that reduced bad debt considerably through invoice management and regular debtors’ meetings. I carried out Profit & Loss management, monitoring all data and providing recommendations to ensure a healthy balance for the company.

As Regional Installation Manager, I oversaw and delivered new installation projects safely, on time and to budget. Diligently, I reviewed project scope to generate accurate labour forecasting, managing cost reports, monthly financial reporting, P&L analysis as well as administer pre vs. post project management. Utilising high level communication skills, I interacted with installation supervisors to discuss and promote a culture of safety to the installation team, by encouraging them to enforce and adhere to safety regulations and procedures. Keenly, I evaluated documents to ensure variations to contracts were identified and billed accordingly. Moreover, I managed end to end processes from handover from sales to installation and service. I entered into contract negotiations and provided customer relationship management to ensure business profitability. I undertook P&L responsibility through monitoring of data and providing interpretation.