Disaster Recovery management of investment platform- Maintain outage recovery procedures and documentationManage and integrate recovery efforts for all operational teamsCommunicate problem recovery statusMaintain and execute required configuration changes in DR eventsManage post mortem issues, tracking through to long term solutionsLead annual disaster recovery testing for all platform environments and data centresMaintain platform technical requirementsTest and certify required third party new software versions for platform inc. Java &web browsersConduct regular reviews for minimum desktop requirementsCoordinate client communications globallyProvide level 2/3 desktop support for external platform clientsEscalation point for level 1 and 2 teams Own technical issues (client moves, outages and client requests)Liaise with and coordinate internal and external service providers to resolve issues and prevent outagesBusiness development support for salesMange Command centre Assess issue , utilise relevant skills and organising relevant resources to resolve issuesAnalyse issues and provide long term solutionsReview of changes and releases Co-ordinate with clients for change managementManage build and delivery of platform Capacity planningProject Mange cross function system operationsProvide structured reporting on database performance, application outages and change management improvementsDocument operational processes and procedures

My Job Role at Axsys Technology is Technical Support Specialist:The includes:•Implementation lead for the roll out of our web based medical care system application for both Live and UAT in its various forms to national and international systems catering for many thousands of patients and clinicians.•Providing 3rd line application and hardware support to our customers.•Responsible for technical implementation of systems including Disaster recover model, Server build, interface integration and implementation.•The application utilises MSSQL, this means I am also responsible for DB administration such as backing up and restoring databases. Understanding and implementing techniques such as mirroring, replication and log shipping and then utilising all available tools to monitor performance and make necessary improvements.•Implement Database patches, including running stored procedures, triggers and queries as passed on by the development team. Understanding and troubleshooting any issues with the SQL provided by development and making relevant alterations where possible.•Assessing 3rd party infrastructure to enable our application to operate to optimum levels.•Assessing networking issues and troubleshooting.•Training 1st and 2nd line third party support in the installation, set-up and trouble shooting of our product.•Providing Technical support to existing customers offering support on WINX OS.•Create installation documentation•Interface design and implementation, including installation, setup.•Responsible for planning and implementation of application and interface fixes and patching. Liaising with customer directly to ensure there is as little interference with the user base as possible.•Managing reporting and evaluating application bugs and customer expectations.•Complete change requests•Evaluate Changes Requests and Patches

Argyll EPOS systems supplied EPOS systems to the Retaill and hospitality industries.My role there was as a field engineer:Responsibilities included:System implementation:Both Hardware (muliple implementations) and Software (muliple vendors from winX to bespoke) basedNetwork InstallationSales and Support