David Mclemore Email & Phone Number

Florida/worldwide(remote)

Provided remote administration, project management, and solution implementation with McAfee EPO, Endpoint Security, DLP, and more.

Remote support/Freelance Contracting

• Security consultant for McAfee Centralized Management as well as Antivirus/Antimalware solutions for Small and Enterprise level organizations.
• General troubleshooting for Network and OS related issues(Window 7 32 and 64 bit, Server 2000, 2003, 2008, and more)

Dallas/Fort Worth Area

• As a McAfee Product Specialist and EPO administrator my support range included primary support for Virusscan Enterprise, Host DLP, and E-Policy Orchestrator and included preventive maintenance, upgrade, and Virus.

Plano, Texas

• As a Product Specialist my support range included Host and Network Data Loss Prevention, Solidcore/Solidifier, Policy Auditor, Remediation Manager, McAfee Vulnerability Manager/Foundstone, as well as backup support for.
• Duties included working extensively with Tier 3 and Development to provide assistance with configuration and troubleshooting issues on an Enterprise level for our largest Corporate and Government contracts. This.
• Organized and lead conference calls daily with 1-20+ in attendance to accurately assess issues and create a targeted approach with available Customer and McAfee Tier 3 and Development resources with the goal of.
• Platinum Select / Personal Technician for a small number of customers, I carried a celphone and laptop for 24 hour availability so that I might be directly utilized by these customers as first contact until resolution.
• Training of new Technicians and gathering of data to document bugs or increase available data for knowledgebase articles

Plano, Texas

• Provided support for Protection Pilot 1.1 and 1.5, E-Policy Orchestrator 3.5, 3.6, and 3.6.1, Virusscan 7.1, 8.0I, and 8.5I, Netshield for Netware 4.63, Virusscan for Mac/Virex 7.7 and 8.5
• Training received in McAfee DLP, EPO 4.0
• Trained in and received SCP Certification
• Have assisted in training new technicians in products and procedures and maintained a consistent 4+ TPI throughout

Dallas/Fort Worth Area

• Provided in-depth network support of Raytheon’s employment opportunity network for an internal base of 3000+ Recruiters and Hiring Managers, as well as thousands of non-Raytheon users on the web
• Offered database management expertise and quality assurance appraisals to hiring managers and recruiters
• Contributed Editing and Creative input for Beta Testing new Upgrades for Raytheon's employment opportunity network
• Performed Beta Testing for new system upgrades
• Assisted in collating 'How-To' type material for Support emails to Non Raytheon users
• Provided Internal Office assistance with various Technical tasks, including peripheral installation, troubleshooting, data sharing, and offering expertise with connectivity issues

Dallas/Fort Worth Area

• Managed large-scale migration of new OS/platforms including diverse configurations and applications
• Provided system expertise for point-of-sale systems
• Designed and implemented various change management and incident reporting procedures

Dallas/Fort Worth Area

• Provided Internet connectivity expertise on diverse client hardware and software platforms
• Successfully improved support metrics for customer support center through problem-management reporting

Irving, Texas

• Promoted customer support solutions via automated Internet knowledge base
• Provided support for various Microsoft product families

Irving, Texas

• Supported Microsoft Windows platforms in a geographically distributed computing environment
• Performed extensive technical writing in documenting tasks in Quintis
• Managed company-wide patch management system
• Received extensive training and experience in all MS Office products

Dallas/Fort Worth Area

• Provided on-site installation, configuration and troubleshooting expertise for upgraded CSU/DSU rollouts
• Supported various network topologies including Ethernet, Fast Ethernet, Token Ring
• Designed engineering test-bed for network performance testing vital to network migrations

Dallas/Fort Worth Area

• Created documentation for project retrofit, detailing initial audit/walkthrough stages, as well as installation/configuration procedures for Synoptics 2803 Ethernet Hubs, Synoptics 2813 Token Ring MAU's, P10.
• Provided assistance and input for the engineering of a test environment as part of Migration planning.

Southlake, Texas

• Managed and monitored network health systems for a geographically dispersed network.
• Provided expertise on routing and switching schemas, MAU/CAU/LAM troubleshooting and mainframe connectivity

Dallas/Fort Worth Area

• Supported large in-bound call center, managing and resolving customer issues in areas such as software, hardware and Microsoft platforms support
• Provided performance-tuning expertise for all customer platforms

Worldwide

• Contributed to project transforming a global bridged network into routed architecture
• Provided on-site troubleshooting support for mainframe connectivity, Ethernet and Token Ring topologies
• Traveled internationally for the greater part of a year performing various WAN configuration duties as required