David Mcloud Email & Phone Number

West Warwick, Ri, Us

Woonsocket, Ri, Us

Woonsocket, Ri, Us

• Developed solutions to achieve Silverscript clinical Stars target goal, and continuously monitor solutions to identify opportunities to drive continuous program performance and cost savings• Managed a project plan and timeline that covers program estimates, requirements, design, construction, testing, and deployment. • Maintained project budget, focusing on forecasting and analysis of forecast variance• Led problem analysis, solution validation, risk management, issue resolution/, financial and change control management.• Delivered status reporting and stakeholder engagement and escalations for work stream leads and IT project managers• Provided leadership to ensure Operational Excellence in the launch and tracking of complex projects while delivering the desired results within the agreed upon time frame and budget.• Coordinated the efforts of cross unit/cross company teams that can include Customer Care, Mail Services, Clinical Operations, IT, Product Development, Finance, Procurement and other corporate organizations• Influenced cross functional teams to analyze and implement new requirements effectively, understand technical process flows and complex requirements

St Paul, Mn, Us

• Mobile IT technician. Traveled to offices and assisted with issue resolution• Setup newly purchased computer systems and networks as needed• Coordinated and performed site visits for upcoming equipment projects with business partner, contactors and clients• Troubleshooted computer hardware and software issues• Assisted dental offices with any computer or equipment issues they may be having• Properly documented all services performed at office in an accurate and efficient manner• Contacted vendors to order parts as needed

West Warwick, Rhode Island, Us

• Responsible for addressing client issues with their EHR via phone, chats and email• Worked heavily with CMS for development of Meaningful Use guidelines within the software• Tech/Development liaison for alpha testers of Practice Management Project• Attended regular project meetings and notate and execute deliverables • Developed training program for clients and internal employees• Attended medical trade shows and gave presentations and trainings for physicians and staff • Analyzed clients issue and make appropriate fix to get issue resolved• Senior tech on the floor; assisted other techs with issues they could not resolve• Assisted with new hire training and questions from both new and experienced technicians• Conducted several on-site technical trainings for current and new clients

Phoenix, Arizona, Us

• Department manager responsible for all projects from initiation to delivery• Created, organized, communicated and delivered class objectives in a clear, concise and well-paced lesson; ensuring appropriate classroom/lab content • Responsible for consistent coaching, development and training of new and veteran instructors • Instructed students in the classroom and in hands on lab ensuring participation and motivation, while facilitating a neat, controlled and safe environment• Accountable for preparation, maintenance and repair of training aids, tools and equipment for classroom/lab

Master'S Degree, Operations And Program Management

Bachelor Of Applied Science (B.A.Sc.), Information Technology

Associate Of Science (A.S.), Information Technology