Information TechnicianProviding high quality ICT Support through maintaining and supporting information and communication technology infrastructure. Providing problem-solving skills and a commitment to ensuring the smooth operation of IT systems throughout the whole school.Principal duties include:Incident request and problem management, competent troubleshooting, diagnosing and rectification of a wide variety of ICT issue. Providing administrator support of user accounts via RM access, Glow, Apple School Manager, Jamf Pro & Showbie. Technical support for staff, students, trainee teachers, adult learners and visitors. Providing UAM account support. Managing permissions, privileges, printers, folders/disk access to various systems and password management. Perform hardware maintenance on desktops, laptops and other IT equipment including laser cutter, 3D printer and musical hardware. Install, upgrade, fix and replace hardware as required. Install, configure, and update software applications and operating systems including Windows andi PadOS/macOS/Android.Ensuring software is functioning correctly, compliant and up to date. Including identifying and communicating issues relating to functioning and licensing. Maintenance of accurate hardware and software inventory. Provision of training and guidance to staff and students for software, best practices and security awareness.Vendor management: liaise with IT vendors and service providers to obtain hardware, software andservices. Control of ICT budget and purchasing/organisation of stock of spare parts for repairs andmaintenance of hardware. Working with IT business partners to diagnose and resolve network/hardware/software issues.