David Mcroberts Email and Phone Number
David Mcroberts phone numbers
I have worked within the Banking sector since 2005 and have experience across all Banking products. I currently manage a team across Account Opening and Financial Crime, which allows me to keep up with current industry threats along with developing my team of underwriters and Fraud Investigators. I also have great experience across the Banks digital online journeys, as I was a key member of the introduction of Tesco Banks Online Banking/Mobile App demand team. I was also a part of two Banking migrations, the first with Santander and the second with Tesco Bank. I am an enthusiastic, driven person with a positive attitude who earns respect from my colleagues. I lead by example and treating people as I expect to be treated. I think on my feet, making the hard decisions when it’s called for and consider key facts when doing so. My values include hard work, respect & friendship. These values are present in and out of work and are the foundations that help me develop successful relationships. My motivations are developing others and pushing my colleagues to be the best they can and achieve top results. I feel this is a highlight to my job as much as theirs.
Tesco Bank
View- Website:
- tescobank.com
- Employees:
- 2771
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Aml Customer Investigations ManagerTesco Bank May 2023 - PresentGlasgow, Scotland, United Kingdom -
Team ManagerTesco Bank -
Team ManagerTesco Bank Jan 2012 - PresentGlasgow, United Kingdom• Nurture and develop colleagues through monthly 121’s• Lead call collaboration sessions• Review Online Helpdesk staffing levels against forecast• Point of contact for Online Helpdesk escalations• Report end of night handovers• Manage incidents for Online Helpdesk. • Perform weekly quality checks • Allocate SCV workload and track productivity• Allocate work items from the Online Helpdesk mailbox• Embed the culture of customer demand to colleagues• Perform interviews/role plays for new colleagues• Provide positive and constructive feedback to colleagues• Manage colleagues through performance improvement plans• Lead Team briefs and Team meetings• Produce department communications• Real time resource Management. • PCA, ISA and 3D secure training• Model Office, Live Proving,– PCA & mobile App• Completent skills with Microsoft packages, • Excellent communication both verbal and written. • Quickly absorb information• Able to make quick decision from a business perspective.
David Mcroberts Skills
David Mcroberts Education Details
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Lenzie Academy
Frequently Asked Questions about David Mcroberts
What company does David Mcroberts work for?
David Mcroberts works for Tesco Bank
What is David Mcroberts's role at the current company?
David Mcroberts's current role is AML Customer Investigations Manager Tesco Bank.
What is David Mcroberts's direct phone number?
David Mcroberts's direct phone number is +4478705*****
What schools did David Mcroberts attend?
David Mcroberts attended Lenzie Academy.
What skills is David Mcroberts known for?
David Mcroberts has skills like Customer Service Management.
Who are David Mcroberts's colleagues?
David Mcroberts's colleagues are Nicola Friel, Stewart Ryan, Harish Bidarakoppa, Wayne Houckham, Connor Williams, Mhairi Mac, David Gilchrist.
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Dave McRoberts
Horsford -
David Mcroberts
Edinburgh -
David McRoberts
United Kingdom -
3btinternet.com, tescobank.com, tescobank.com
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