As a Business Manager at Glasgow Audi, I lead a team of sales professionals and oversee the financial compliance and performance of the dealership. I use proven methods and new technologies to streamline operations and increase customer satisfaction and retention. I have over 20 years of experience in the automotive industry, working in various roles from apprentice mechanic to sales executive.I have consistently exceeded sales targets and achieved high customer satisfaction ratings. I have also provided coaching and mentoring to my sales team, empowering them to deliver quality service and results. I have a Bachelor of Engineering degree from UHI Perth, which gives me a solid foundation in engineering principles and practices. I have applied my engineering skills to enhance my sales and marketing competencies, as well as to understand the technical aspects of the vehicles and services I offer to my customers. I am passionate about the automotive industry and always eager to learn new skills and technologies. I am motivated by the challenge of meeting and exceeding customer expectations and delivering value to the organization. I am a dedicated professional and an effective leader who strives for excellence and innovation.