▶ SNAPSHOT:Strategic role building and managing all product-related activity, including offshore development in Macedonia/Dubai/India, IT infrastructure, data analysis, reporting, implementations, and security. Direct team of 5+ direct and 25+ indirect reports globally. Forecast and manage $3-4M budget. Analyze and disseminate how data produced by these systems is used to drive decisions and provide insight. Lead creation of strategic, operational, and financial metrics and KPIs to measure organizational performance.▶ DELIVERED RESULTS:● Recognized as “Best Credentialing Platform” by Black Book, 3 years in a row, for creating best-in-class solutions.● Met 12-month timelines with low investment for development and launch of a new product offering and redesign.● Automated data collection and validation by integrating with 150+ APIs.● Maintained business output, clientele, and overall product satisfaction seamlessly during 2 acquisitions in 2-years affecting products and team.● Delivered continuous service and product quality during several large and complex implementations.● Secured and maintained annual contracts ranging from $1-6M by navigating industry churn and building robust relationships with several large medical centers.● Grew annual recurring revenue (ARR) $15M in 1-year by identifying trends, implementing fearless innovation, and serving as technical subject matter expert on the entire product lifecycle.● Effectively brought new products to market by creating pricing models for all novel offerings.

▶ SNAPSHOT:Managed design, development, implementation, and support of custom SaaS application for service and software clients. Directed team of 12-15 developers and infrastructure personnel and budget of $2M+. Served as technical subject matter expert for all client security reviews and assessments during sales process. Drove implementation, training, and support for national clients. ▶ DELIVERED RESULTS:● Delivered better scalability, cost savings, security, and infrastructure by migrating 2 colocation facilities to AWS.● Improved allocation of hospital resources for larger accounts by managing team of multiple application developers to design a custom reporting platform. ● Successfully expanded into software market by launching suite of SaaS products for this service-● Reduced overhead and improved turnaround time by supporting streamlining of internal systems.● Increased productivity and reduced overhead by improving operational processes through redesign of existing systems.● Promoted a security-centric culture with a comprehensive security program by conducting and leading lengthy reviews as part of the sales and compliance process during client onboarding to maintain HIPAA and HiTrust regulations.

▶ SNAPSHOT:Oversaw team of 5 direct reports, $1.5-2M budget, and development/maintenance of new systems and existing infrastructure. Managed network consisting of 150 stores, 400+ machines, virtual servers, SANs, VoIP phones, and colocation facilities. ▶ DELIVERED RESULTS:● Supported field personnel to effectively assess risk of potential customers by developing a custom analytics engine that transitioned manual processes into an automated decision-making engine with interfaces into various systems. ● Delivered savings of $270K for 1st year and $250K thereafter while meeting privacy and data security laws by designing new point-of-sale system to account for credit scoring and history to create a new ● Reduced overall cost overhead by managing implementation of new Voice Over IP phone systems.● Obtained the highest level of security for company data by creating companywide security program.