David Melanson

David Melanson Email and Phone Number

Technical Support Agent at Inforonics @ Inforonics
littleton, massachusetts, united states
David Melanson's Location
Worcester, Massachusetts, United States, United States
David Melanson's Contact Details

David Melanson work email

David Melanson personal email

n/a
About David Melanson

I'm a motivated, self-starting, energetic young professional with much to contribute to the right team. Very experienced, self-taught.

David Melanson's Current Company Details
Inforonics

Inforonics

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Technical Support Agent at Inforonics
littleton, massachusetts, united states
Website:
inforonics.com
Employees:
7
David Melanson Work Experience Details
  • Inforonics
    Technical Support Agent
    Inforonics Mar 2012 - Present
    Phone & Remote support for over 40 clients, from Tier 0 to Tier 3. Troubleshooting hardware/software issues and determining the problem in a fast and efficient manner, then solving it with customer on the line. Create, update, and close tickets (cases) with a number of different ticketing tools (Heuristix, SSO, Frontlines, etc). Joined the Development Team and wrote an automatic backup program (LPOS_Backup) that was to be used by one of our clients for all of their customers.
    View
  • Melanson It Repair
    Owner
    Melanson It Repair 2006 - Present
    Greater Boston Area
    All hardware and software repairs of PC's and Mac.Website building & maintenance.XBox & iPod repair.Security System Setup.
  • Lucky Gorilla Computer Service
    Lead Technician
    Lucky Gorilla Computer Service Jan 2011 - Apr 2012
    All hardware and software repairs of PC's and Mac's, including expert virus removal techniques and extensive hardware servicing & networking. Create appointments via online scheduling software, contact clients (residential and business), write proposals, create new promotions to sell and service, train clients hands-on with various software. Wrote S.O.P. of software and hardware servicing.
  • Laptop & Computer Repair Gardner Ma
    Service Technician
    Laptop & Computer Repair Gardner Ma Oct 2009 - May 2010
    Hardware building, repairing, upgrading, soldering. LCD replacement, motherboard replacement, DC jack repair. Any and all issues with Windows 9x-Windows 7, Virus removal (very efficient personal SOP), MAC OS X, Linux & Ubuntu (net-books). Extensive experience with networking. Shop maintenance; taking payments, answering phones, multi-tasking throughout the day, helping clients hands on, on-site calls. Upgrading & rewiring tech benches.
  • Computer Troubleshooters - Leominster
    Computer Technician
    Computer Troubleshooters - Leominster May 2008 - Jan 2009
    Leominster, Ma
    PC diagnosing, troubleshooting, support, remote support, on-site support. Desktop/laptop repair, installation, & configuration of hardware. Windows 9x-7 support, virus removal. Mac OS X support. A+ Training. Server maintenance, setup, support. Networking support, configuration. Working under own supervision. Cash handling, transactions. Independently running shop.
  • Geek Squad
    Geek Squad Agent
    Geek Squad Nov 2006 - Jun 2008
    Worcester, Ma
    PC diagnosing, troubleshooting, support. Shipping and receiving of electronic components / products. Hardware / software configuration and installation. Working as a team.
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David Melanson Skills

Computer Hardware Computer Repair Computer Security Computer Graphics Computer Maintenance Computers It Solutions Website Development Website Building Website Creation Computer Building Troubleshooting Technical Support Software Installation Project Management Help Desk Support Windows Server Windows Network Administration Mobile Applications Remote Troubleshooting Employee Training It Operations Web Design Ios Linux Os X

David Melanson Education Details

  • Wachusett Regional High School
    Wachusett Regional High School
    Diploma

Frequently Asked Questions about David Melanson

What company does David Melanson work for?

David Melanson works for Inforonics

What is David Melanson's role at the current company?

David Melanson's current role is Technical Support Agent at Inforonics.

What is David Melanson's email address?

David Melanson's email address is da****@****ian.com

What schools did David Melanson attend?

David Melanson attended Wachusett Regional High School.

What skills is David Melanson known for?

David Melanson has skills like Computer Hardware, Computer Repair, Computer Security, Computer Graphics, Computer Maintenance, Computers, It Solutions, Website Development, Website Building, Website Creation, Computer Building, Troubleshooting.

Who are David Melanson's colleagues?

David Melanson's colleagues are Candy Verhulst, Evan Lai, Inforonics It, Danielle Touchette-Barrar.

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