Technical Support Agent
CurrentPhone & Remote support for over 40 clients, from Tier 0 to Tier 3. Troubleshooting hardware/software issues and determining the problem in a fast and efficient manner, then solving it with customer on the line. Create, update, and close tickets (cases) with a number of different ticketing tools (Heuristix, SSO, Frontlines, etc). Joined the Development Team and wrote an automatic backup program (LPOS_Backup) that was to be used by one of our clients for all of their customers.