✦ TAKING THE CUSTOMER EXPERIENCE TO AWARD-WINNING LEVELS ✦I am a relentless Pre- and Post-Sales Technical Support and Customer Success Executive who builds proactive customer lifecycle strategies and systems that drive profitable growth and organizational turnarounds in fast-paced, high-growth environments in both the public and private sectors. Throughout my career, I’ve transformed service cost centers into revenue-generating functions with special expertise in taking smaller organizations to the next level. My intense focus on people enables me to engage, train, develop and retain best-in-class, cross-functional technical support teams that consistently deliver customer satisfaction and retention.Specialties include: Revenue Growth | Cost Center to Profit Center | Cost Reductions | Customer Satisfaction | Talent Leadership | Senior Leadership | Customer-centric Strategy | P&L Responsibility | Support & Services | SaaS | Customer Journey | Customer Onboarding | Retention | Cybersecurity | Product Launch | Service Launch | B2B | B2C | Process Improvement | Objectives | Key Results | NPS | Team Development
Listed skills include Saas, Strategy, Crm, Solution Selling, and 30 others.