• Validate extracts (reports, lists, etc.) and their associated SQL code, and document issues• Participate in the development, collection and reporting of quality metrics• Research and implement new QA procedures• Develop and execute SQL code to pull data from databases• Accurately estimate tasks and assignments• Assist in meeting project deadlines• Peer review of project deliverables

• Maintain an annual account plan for clients as assigned• Develop and maintain strong working relationships which focuses on ongoing interactive customer support and exchange of product feedback• Manage client campaigns which includes but is not limited to all aspects of scoping, estimating, planning, formulating recommendations, implementing and evaluating• Collaborate with other members of the predictive analytics team to execute campaigns in multiple channels• Work with clients and programmers to define customized product and service solutions and prepare them for implementation• Prepare functional specification documents, tracking documents, timetables and other project planning aids• Train and guide clients to fully leverage CRM application for campaigns through direct mail, pURLS, QR codes, electronic communications and more including the interpretation and understanding of ROI reports• Participate in both client and internal team communications, meetings and learning sessions• Manage internal and external expectations, ensuring daily project deadlines, milestones and priorities are met within all teams/departments to meet or exceed client expectations• Provide technical support and problem resolution to clients as needed• Provide recommendations for account plan improvement, enhancement and increased utilization• Maintain competitive knowledge of new developments in products and services in CRM industry• Communicate all pertinent client activity regularly to appropriate stakeholders• Develop industry Whitepapers, blogs and newsletter material

• Manage client relationships and provide strategic campaign-based marketing recommendations• Program and implement direct mail and email marketing campaigns through a variety of tools including Streamsend, Exact Target and Silverpop• Execute, interpret, track and report data metrics on a quarterly basis during client onsite visits• Support sales through referring potential leads and upcoming initiatives• Collaborate with third-party designers and engineers to create multifaceted campaign materials• Perform quality control and proofing for materials prior to deployment• Troubleshoot and investigate issues with data integrity and growth opportunities

Oversee day-to-day operations; provide, setup, and facilitate accommodations and equipment for guests and clients, and maintain level of efficiency throughout building functions.

Assisted in development of marketing strategies for promoting services and products. Assisted in brand and logo structure. Gathered competitive intelligence. Compiled and communicated overall findings to clients.

Supervised floor residents, created and initiated campus learning activities, built community for resident connections.

Webmaster, implemented and maintained wireless networks, updated and serviced computer systems and hardware.