Increase market share in the Chicagoland area by leading teams through various sales tactics and customer experience. Exceed company initiatives and goals on a consistent basis by establishing behavior's and sales performance management.

Report to Director and share company initiatives and focuses from a Sales and Operational perspective to the 12 stores in my district. Go over individual store performance with leadership team and go over their action plans. Took district from bottom performing to Top store in market consecutively by implementing various sales behavior's and keeping leadership team on the right track of their action plans. All this while still managing my own store.

Work side by side with all levels of the company during the merger of T-Mobile and Sprint to train, develop, and be the liaison between the two. I oversaw a team of 20 that would visit both corporate and partner stores, share best practices and hands on training with systems. Created weekly presentations to go over during Market calls with leaders, that led to an understanding of Systems, Operations, and Sales Goals and Behavior's.

Help launch the Small Business Expert Role in the Market that consisted of gaining small to medium businesses, training Sales Associates to identify opportunities and submit leads via Salesforce. Increased focus from 2% of store sales to minimum 10% by showing the benefits of submitting leads, showing sales reps their monetary potential, implementation of behaviors, and on the spot coaching.

Manage a team of 26 at a High Volume Service and Repair location. Recognized as the #2 store Nationwide on my first month as Store Manager. Interviewed, hired, and trained for the district which led to multiple successful new hires based on ranker results and promotions. Balanced Sales and Operations. Pinnacle Winner 2014 and 2015.

Partner with Store Manager on implementing store action plan and deliver results. Manage employee sales through 1w1's and observations. Partner with other store leaders to network and share best practices so we could exceed as a district.

During the transition from KOI to Radioshack Wireless, I worked a short time with the RadioShack side before joining Sprint. As a sales associate, I was responsible of hitting daily quotas and maintaining a strong relationship with our customers. I was involved with the daily paperwork process including payroll, bank deposits, daily and monthly inventory, and maintaining a clean working space.