Development (business development) of new customers and increase in the volume sold to existing customers;Active prospecting for clients: national and international giants in the Oil & Gas sector;Strategic management of customer relationships through participation in events and market presentations and in-company services;Responsible for the economic and financial evaluation of projects and pricing;Evaluation of profitability and performance of implemented… Show more Development (business development) of new customers and increase in the volume sold to existing customers;Active prospecting for clients: national and international giants in the Oil & Gas sector;Strategic management of customer relationships through participation in events and market presentations and in-company services;Responsible for the economic and financial evaluation of projects and pricing;Evaluation of profitability and performance of implemented contracts;Management of the implementation of Customer Projects (Project Management Officer), resources vs. financial vs. time;Responsible for the innovation process, responsible for bringing new service opportunities and demands;Responsible for Market Intelligence strategies, through the consolidation and organization of news, data from the Regulatory Agency (ANP), volumes of oil produced, mapping of oil platforms and mapping of the competition.Contract management, negotiation of clauses and terms. Show less

Consulting in business analysis and diagnosis, action plan, implementation of new processes, training, post-consulting management.Specialist in commercial management (on and offline): focus on people, processes, management and technology.

Direct management of 20 professionals, including, local managers, a dedicated sales team, business analysts, and logistics analysts.Responsible for the budget of R $ 72 million / year and about 2,000 customers served directly at 15 airports distributed in all regions of the country (except the North) and deliveries to bulk customers.Responsible for stakeholder management and development of new businesses and maximization of pre-existing ones.Coordination of participation in… Show more Direct management of 20 professionals, including, local managers, a dedicated sales team, business analysts, and logistics analysts.Responsible for the budget of R $ 72 million / year and about 2,000 customers served directly at 15 airports distributed in all regions of the country (except the North) and deliveries to bulk customers.Responsible for stakeholder management and development of new businesses and maximization of pre-existing ones.Coordination of participation in bids/tenders, with a 45% increase in the company's financial results, through the acquisition of contracts with the FAB and Marinha do Brasil, among other public and private agencies.Responsible for the rationalization of Costing and Pricing, with the implementation of control and management tools.Developed and coordinated the application of satisfaction surveys, with results above 80% of positive evaluation.Managed commercial contracts with customers and with the Distributor (contract management), with the negotiation of divergences, business plans for new endeavors, and complaints management process.Responsible for inventory management and resupply logistics for 15 airports, handling + 10,000 trips and + 150 Million liters/year, operating with zero reportable accidents in the period. Show less

Management of the commercial, project, and pricing team.I structured the commercial area from scratch, implementing control tools, KPIs, and structured pricing.Responsible for managing contracts for Equinor, Chevron, Total, BP, and Repsol, among others with contracts worth +US$ 10 Mi/year each.PMO of client projects, using SCRUM methodology and tools such as MS Project, Google Sheets, and Trello.Managed Business Process Outsourcing (BPO) contracts, preparing the business plan… Show more Management of the commercial, project, and pricing team.I structured the commercial area from scratch, implementing control tools, KPIs, and structured pricing.Responsible for managing contracts for Equinor, Chevron, Total, BP, and Repsol, among others with contracts worth +US$ 10 Mi/year each.PMO of client projects, using SCRUM methodology and tools such as MS Project, Google Sheets, and Trello.Managed Business Process Outsourcing (BPO) contracts, preparing the business plan with the client, recruiting resources, post-sales management of the solution used by the client, and monitoring the financial results and operational performance (including Security - HSE).Responsible for attracting customers, generating leads using SalesForce, participating in tenders/tenders, and developing proposals for complex technical solutions.I created and managed the Market Intelligence area, focusing on market news, monitoring competition, mapping the opportunity pipeline, and tactical planning of commercial operations. Preparation of management reports, distributed to managers and directors.Implemented the internal customer forum, with impactful results on customer relationships and satisfaction.Responsible for Marketing actions, formulation of sales folders, and institutional presentations at fairs and events, including Rio Oil & Gas. Show less

Commercial and Pricing restructuration.

Account Manager - RetailCustomer Service Excellence Specialist Lead for Latin AmericaPrice Admnistrator- Supply Brazil

Trainee process, having been trained in two areas:1 year in the management of the Customer Service Center in Brazil.1 year in the retail segment pricing team.