David Menks Email & Phone Number

Alberta, Canada

Systems and business analysis for retail loan origination systems (LOS). Responsible for daily operations (Tier 1 and Tier 2 support) as well as all change management and Tier 3 activities. Occasionally work directly with vendors on Tier 4 activities to improve the vendors process and solutions.Systems include the Newgen Retail LOS, the Inovatec Automotive Finance LOS, the Judi.AI Independent Business & Agriculture LOS, and the Temenos Collections system.Acts as an organizational expert (SME) & required to access and troubleshoot any & all integrations between the LOS & third party providers including Blackbook Canada, CUMIS, CGI DNA xChange, DealerTrack, DocuSign, Equifax, PPSA, Sagen, TransUnion.Utilizes SQL management studio for data analysis, postman for integration testing, Visio for diagrams, Agile Place for backlog and kanban card management, as well as access to each vendors support portal to facilitate end to end completion of incidents and requests.

Calgary

Work within the strategic execution office focused on supporting the project management team and collaborating with stakeholders to execute projects based on the corporate business plan. Tasks include mentoring business analysts and project managers, influencing project definition and scope boundaries, deriving business requirements through facilitation sessions with subject matter experts, and ensuring solution delivery by providing vendor plus change management coordination & technical support prior to operational transfer.Achievements: - Planning and Design for the Loan Origination COTS system- Feasibility study for workforce management cloud services- Data analysis and process support for the Global Payment Card product discontinuation- Influenced refinement of the RFP procurement process- Mentoring and leadership to refine the business analysis and project management templates Skills: - Procurement process leadership - Request for Proposal (RFP) & tender evaluation- Software as a Service (SaaS) configuration & product feedback to vendor- Process, stakeholder & workflow elicitation, documentation, & qualitative & quantitative analysis- Meeting, workshop, interview & job shadowing preparation & facilitation- Current & future state gap analysis- Project charter and project plan formation- Project plan & change management execution- Requirements elicitation, documentation, & analysis - Mentoring Business Analysts and junior Project Managers- Advising on SDLC, Service Management, and Technology options- Customer request & issue capture, communication, resolution, & closing

Calgary, Canada Area

Work within the business projects group focused on supporting the project management team and collaborating with stakeholders to execute projects based on the corporate business plan. Tasks include influencing project definition and scope boundaries, deriving business requirements through facilitation sessions with subject matter experts, and ensuring solution delivery by providing vendor plus change management coordination & technical support prior to operational transfer.Achievements: - Facilitated new technology deployment for the Legacy Financial division integration- Performed Requirements and .Net UX analysis for the new Variable Mortgage product launch- Performed end to end BA & PM activities including full COTS configuration and service support/operational procedure derivation for the Coconut - Online Appointment Booking application- Performed data analysis (SQL Mgmt Studio) and report configuration to resolve business requests - Performed full COTS configuration for the Daptiv - Project & Portfolio Management (PPM) application- Participated in detailed training on the Credit Union business model Skills: - Procurement collaboration - Request for Proposal (RFP) & tender evaluation- Software as a Service (SaaS) configuration & product feedback to vendor- Customer request & issue capture, communication, resolution, & closing- Process, stakeholder & workflow elicitation, documentation, & qualitative & quantitative analysis- Meeting, workshop, interview & job shadowing preparation & facilitation- Current & future state gap analysis- Participation in project charter formation- Project plan & change management execution- Requirements elicitation, documentation, & analysis

Provide Elementary and Middle School Math and Science tutoring. Focus on basic skill progression through to achieving tutee goals.

School Bus Driver that safely transported passengers based on route or charter. And yes, it was the big yellow bus.

Infrastructure Operations And Sustainment Group, Information Technologies

Provided Leadership and Management for multiple teams focused on Infrastructure Operation & Sustainment activities. Responsible for Finance, Human Resourcing and Operational Resource Procurement activities. Engaged in value-focused Customer and Vendor Management. Driven to foster a High Performance Culture with complementary Values and Goals. Achievements: - Lead 25+ personnel within 4 teams (within a 250+ person, 20+ team IT unit)- Managed a multi-million dollar budget- $100,000+ budget savings through reduced consultant spending while adding 2 full time employees - $100,000+ budget savings through renegotiated maintenance & licensing agreements - Aligned goals and process for 4 teams creating synergies in service management effectiveness, team & inter-team collaboration, transparency, and individual empowerment - Supported resourcing for the successful execution of a 20+ IT project portfolioSkills: - Multi-Team leadership & supervision- Budget management - planning, execution & adjustment, & monthly reporting- Resource management - including executing on-boarding & off-boarding processes- Conducted performance review & staff career planning- Ensured complete Occupational Health and Safety (OH&S) documentation- Presentation delivery to senior management- Strategic & tactical planning aligned with senior management & inter-departmental goals- Vendor/OEM management – as per previous role- Procurement collaboration - as per previous role- Provided escalation point & oversight of customer request & issue management- Motivated team leads & staff for excellence in service management execution - Improved inter-department workflow as per previous role- Empowered team leads to suggest new technology introduction & plans for effective use- BA, PM, CRM, Service Management and Solution Deployment skills as per previous role

Calgary, Canada Area

Provided decisive leadership of a team of customer service specialists that facilitated solutions through partnerships with customers, vendors and IT. Planned staff workloads, managed competing priorities and cultivated new projects. Defined, executed and audited team process, standards and procedures. Managed cost recovery activities, service level agreements and vendor contracts. Built and extended relationships with customers and IT groups. Performed research into trends, technologies and solutions that added depth to client discussions. Ensured a high performing team by executing current trends in high performing team management.Achievements: - Defined & successfully resourced a team to fill an emerging requirement for packaged solution support- 50+% supported services growth in each year- Successfully acquired personnel resources in each year- Refined the business engagement, solution analysis, deployment, & service management processes- Helped facilitate client focus on eliciting success criteria definition, earlier in the solution life cycle- Consistently proposed off-premise solution deployment as a Total Cost of Ownership (TCO) & Time to Market alternative to in-house developed solutionsSkills:- Team and inter-team leadership & supervision- Vendor/OEM management – contract & cost review, service performance management, & relationship development- Stakeholder management – prospect & relationship development, service request management, & business case collaboration- Procurement collaboration - Request for Proposal (RFP), Request for Quote (RFQ), and Request for Information (RFI) development, & tender evaluation- Commercial of the Shelf (COTS), vendor hosted, & cloud solution implementation- Process, stakeholder & workflow elicitation, documentation, and qualitative & quantitative analysis- Meeting, workshop, interview & job shadowing session preparation & facilitation- Current & future state gap analysis- skills from previous role

Calgary, Canada Area

Member of a customer focused team that provided valued solutions to the campus community through business & technical analysis combined with depth and breadth of the IT skillset. Facilitated timely solution delivery through partnerships with IT teams, business teams and vendors. Ensured full life-cycle support through effective sustainment and quality vendor & customer relationships.Achievements: - Key player in mainframe decommissioning as well as redefining legacy services to in-house web and commercial off the shelf (COTS) vendor solutions- Defined a specialized role of vendor solution implementer and support specialist- Collaborated to evangelize the Business Analyst (BA) role- Successfully influenced business process changesSkills: - Procurement collaboration - Request for Proposal (RFP), Request for Quote (RFQ), & Request for Information (RFI) development, & tender evaluation- Commercial of the Shelf solution (COTS) implementation- Team leadership & supervision- Team process, procedure, & checklist management- Inside sales- Customer request & issue capture, communication, resolution, & closing- Process, stakeholder & workflow elicitation, documentation, & qualitative & quantitative analysis- Meeting, workshop, interview & job shadowing preparation & facilitation- Current & future state gap analysis- Participated in business case development & project charter formation- Project plan & change management execution- Service management execution- Improved inter-department communication, process understanding, & task sharing- Introduction & effective use of new technology- Engaged in customer satisfaction surveys & follow-up- Refined the team pricing model, the billing & collection process, and reporting of key business indicators- Requirements elicitation, documentation, & analysis- Systems & hardware analysis, design, testing, implementation, & performance management

Bsc, Computer Science

In-depth Computer Science courses with a focus on operational management and user interface design

Certificate, General Management

Comprehensive General Management courses with a focus on strategic management

Msc - Computer Software Engineering, A Average

75% completion of a course based MSc in Software Engineering, withdrew due to work/life balance (first child was born, was working.

Diploma, Computer Science

Pre-Medicine/Pre-Medical Studies Then Biochemistry

Advanced High School Diploma, Math And Sciences