🔑 Managed AV infrastructure for 10 office locations throughout the United States and India, with full buildouts and upgrades to technology. Dedicated support contact for Executive Leadership Team for all audio-visual needs. 🔹 Teams Rooms Rollout: Project managed, supervised, and implemented the complete conversion of 300+ conference rooms & 11 large lecture-hall type spaces, spanning nine offices, into Teams Rooms technology leading to a simplified, wireless, & unified user experience regardless of location which decreased AV tickets by approximately 15%.🔹 Office Buildouts: Managed extensive cross functional AV infrastructure buildouts for new offices in Seattle, Burlington & Bangalore working with environment, networking, and technical teams. 🔹 Innovation Center: Led all technologies in Corporate Headquarters client tour innovation center. This became a big tool for the Salesforce that showcased the company’s products. 🔹 Microsoft Surface Hubs: Researched, procured, and configured 12 Microsoft Surface Hub digital whiteboards for better collaboration and digital equity for all participants resulting in smooth transition to a hybrid workforce.🔹 Crestron Technology Monitoring: Deployed Crestron XIO and maintained a management portal for firmware updates, and proactive alerting and monitoring. Remotely managed Crestron Hardware such as Teams Rooms, AirMedia, and DMPS, resulting in problem identification and resolution prior to end-user.🔹 Maintenance of Teams Rooms: Administered and maintained all Teams Rooms across the company utilizing PowerShell for Room Resources, and continuously kept UC Engines and Touch Panel firmware up to date resulting in less downtime.

🔑 Led the AV Team’s largest projects and high-profile meetings. Responsible for vendor management, service contract negotiation, training, AV buildouts and expansions, corporate tours, global security operations centers, and enterprise-wide sound masking. 🔹 Buildout of Premiere Large Meeting Auditorium: Served as single point of contact and project manager for AV needs in the construction of the premiere meeting auditorium located at company headquarters. This auditorium was modeled after lecture halls at Harvard Business School with multiple screens, multiple projectors, several points throughout the space for connectivity, 12-microphone presenter system, and a microphone located at every seat in the audience as well as a tech booth for support of meetings held in the space. The functionality allowed for multi-use, such as client visits, all hands & company meetings. 🔹 Buildout of Global Security Operations Center: Designed and executed the build-out of the athenahealth Global Security Operations Center; installing state of the art 12-display video wall technology with touch panel controls at every seat. Drastically increased productivity for the security team, by allowing for multitasking & collaboration.🔹 Office Buildouts & Expansion: Managed comprehensive cross-functional AV buildouts including new construction and renovations across multiple campuses and geographical locations with budgets exceeding 9.5 million dollars. Managed all aspects including stakeholder and scope analysis, and successfully delivered all milestones on time and within budget.🔹 Cisco Video Conferencing: Per urgent request of the CEO, researched, engineered, project managed, and implemented multi-geography Cisco Video Conference installation that enabled eight offices to easily videoconference with headquarters and vice versa. Project delivered on time against aggressive deadline and within dollars under budget.

🔑 Responsible for client technical support with a wide range of issues. Excelled in resolving client problems in a timely manner while providing great customer experience. 🔹 Field Support Technician: Worked in the field to respond to, troubleshoot, and resolve end-user tickets resulting in the least re-opened tickets, most tickets addressed, and fastest response time compared to peers. 🔹 System Setup & Installation: Setup and installed PCs for various business environments.🔹 Network Support: Resolved networks using knowledge of switches, routers, and networking principles.🔹 QuickBooks Support: Provided customer service for clients utilizing QuickBooks.

🔑 Passionate business owner that delivered a customer focused approach to running a small business. Went above and beyond for all clients with a fair and flat pricing model. 🔹 Desktop Support: Computer system troubleshooting, installation, configuration, and repair 🔹 OS Setup: Installed and configured Windows XP/Vista/7 and applications.🔹 Network Configuration: Configured and set up small and medium sized networks.🔹 Maintenance: Responsible for maintaining the performance of hardware and software on a regular basis.🔹 Application Support: Supported applications in multi-platform environments.🔹 Security & Antivirus: Setup antivirus solutions and removed active threats.