I oversee all facets of property management, including leasing, renewals, and tenant retention, maintenance, tenant and owner relations, late rent collections, and eviction management. I administer a portfolio of 250+ properties, including apartment complexes and hundreds of single and multi-family homes. 𝗠𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✔️ Skyrocketed rental income by +10% for my largest apartment complex, nearly double the national average (Yardi Matrix). ✔️ Attained 4.68 out of 5 scores regarding overall satisfaction reported by tenants within the portfolio. ✔️ Streamlined Maintenance Coordinating Department by working with management to have one coordinator manage incoming work orders, and another two associates work on move-out turns.➡️ Property move-out turns went from a month-long process to being completed in 2-3 weeks. ➡️ Total outstanding work orders diminished from 300+ in 2018 to 122 as of 2/2020. ➡️ Tenant satisfaction increased according to move out surveys.𝗦𝘁𝗿𝗲𝗮𝗺𝗹𝗶𝗻𝗶𝗻𝗴 𝗪𝗼𝗿𝗸 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀:✔️ Simplified internal processes for improved productivity, such as developing marketing emails that could be distributed all at once, which saved labor time. ✔️ Fueled continuous quality improvement by rearranging the Maintenance Coordination Team to focus on job specialization. 𝗢𝘁𝗵𝗲𝗿 𝗔𝗰𝗰𝗼𝗹𝗮𝗱𝗲𝘀: ✔️ Received a promotion from Maintenance Coordinator to Leasing & Property Management. ✔️ Pioneered number of homes leased for 2020.

I focus daily on securing new business to provide commercial cleaning service to offices and vacant homes while scheduling and managing cleaners. I handle all accounting and recordkeeping through QuickBooks. 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✔️ Concocted training protocol and checklist for cleaners. ✔️ Secured and managed multiple contract agreements with companies.

I located, vetted, and acquired the land for solar development. I aided with the project development and partnered with Business Development Team to identify land viable for the solar project. I devised presentations for each land parcel to comprehend solar viability and make decisions on which landowners to contact through the identification of the target area. I retained records of counties and land researched for solar viability. 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✔️ Partnered with project developers to attain $11M+ in land for solar development. ✔️ Edited documentation for all active solar farms for filling to meet new compliance standards. ✔️ Contributed to the evolution of land offerings to transition from a shotgun approach to attain land options to a specific approach with higher earning money to achieve the best possible land.

I was the 1st point of contact for customers to ask questions, listen to specific needs, take detailed notes, and work with advanced repair agents to resolve issues. I applied Geek Squad software to schedule appointments, check-in devices, and solicit protection plans. I observed queues and delivered a status update to clients. 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✔️ Awarded MVP for the highest protection plan sales. ✔️ Served as a Fundraiser for Saint Jude Children’s Hospital. ✔️ Contributed to acknowledgment for Geek Squad as Highest-Grossing Department throughout the store.

I facilitated testing of a database for inventory tracking as well as daily accounting functions, including bookkeeping and audit preparation. I operated Excel to manage 1M+ rows of inventory data and divide out information to be allocated to developing database. I performed account reconciliation and paper trail creation for auditing.