David Messam Email & Phone Number

Leesburg, VA, US

Chantilly, Virginia, United States

Washington D.C. Metro Area

Joined Novetta IT Team to assist with helpdesk function, internal processes, and documentation in a growing corporate IT environment.I have have now move to Novetta's IA team to aid will CMMC

Chantilly, VA

Worked in Sensitive Compartmentalized Information Facility [SCIF] to complete packaging, testing, and distribution of software with SCCM and App-V for client delivery. Work included customer support for newly installed software.

Herndon, VA

Primary responsibilities included configuring, maintaining, and supporting IT hardware and software infrastructure for client sites, including maintenance of asset inventory. Direct client assistance and helpdesk support is an integral part of contractual client service. Supported engineering team with day to day tasks:- Primary incident intake, first line.

Falls Church, VA

Secret Security Clearance required at client site assignment for governmentcontract with Department of Homeland Security [DHS] Immigration andCustoms Enforcement [ICE] Homeland Security Investigations [HSI] offices.Worked several client sites, providing IT and Information Security support formore than 1,000 agents, total.

Reston, VA

Network Installer for ophthalmic instruments and first contact for customer facing issues, such as remote terminal access and other crossover problems with rdp.

Vienna, VA

Basic Sever Monitoring, remote hand, and service desk call management

Reston, VA

Help Desk Point of Contact (POC)Primary contact and ticket dispatcher for company with over 3,000 active employees. Worked to delegate tickets among team members to optimize IT work flow and maintain high standards of customer service.