Senior Manager
Hand selected to coordinate and manage the opening of this new station, working with HR to recruit, hire and train six Operation Managers and 148 employees.; Directed team in implementing company field operations, service features, systems, policies and procedures. Developed and cultivated long-term partnerships with local corporate customers, ensuring highest quality of services and complete satisfaction. Supervised financial reporting process, established performance measurements, and monitored program / performance benchmarks. Key Accomplishments:Played key role in developing a plan to manage Harry Potter release, which shipped over 45K packages.Personally responsible for fostering strong working relationship with Amazon and DADE, two of FedEx’s largest shippers on the East Coast.Instrumental in creating strong station team of employees who consistently exceeded expectations and received monthly BPP Bonus for seven consecutive months.