David Messner Email & Phone Number

Sydney, New South Wales, Australia

Providing IT and Communications support for staff and students of the school.

Sydney, New South Wales, Australia

Sydney, Australia

Sydney

Key Responsibilities:• Effective people management of 9 local and 2 remote staff.• Ensure the high availability of media and messaging applications & platforms.• Implement an effective problem management strategy.• Provide escalated Incident Management. Drive timely resolution on incident bridges.• Establish and govern a robust Change/Release Management regime.• Produce and present monthly and quarterly service management reports, highlighting customer experience and incident reduction achievements. • Maintain a close working relationship with vendors; convene monthly vendor performance meetings; ensure timely engagement during incidents and drive root cause resolution.• Capacity Management & Reporting.• Asset Management• Manage to financial budgets including overtime and training spend.• Measure and promote staff Performance & Development• Ensure a safe workplace.

Sydney, Australia

Key Responsibilities: • Lead, develop and inspire a team of 10 technical staff.• Ensure the high availability of Telstra’s internal and customer IP hosting and cloud networks across five main data centres nationally.• Implement and oversee an effective problem management strategy, aiming to prevent impacting incidents and eliminate recurring incidents.• Establish close relationships with network vendors, namely Cisco and F5, hosting monthly vendor performance meetings and drive root cause resolution of high severity incidents.• Escalated Incident Management, including stakeholder management.• Change/Release/Asset Management• Capacity Reporting• Manage overtime and training budgets• Health & Safety Representative

Sydney, Australia

Key Responsibilities: • Mentor a team of 6 technical contractor staff, technically and leadership.• Provide Level 3 operational support for Cisco / EMC2 Symmetrix storage network at expert level. • Implement operational best practices within a newly formed team.

Sydney, Australia

Provide proactive maintenance and resolve incidents for Telstra’s corporate LAN/WAN and internet hosting environments

Sydney, Australia

Build and deploy network infrastructure for Telstra’s corporate LAN/WAN environments.Part of a team that built and supported Telstra’s communication networks during the 2000 Sydney Olympic Games.

Sydney, Australia

Level 3 LAN and Desktop and SOE Application support. Netware 4.11 / Windows NT

Sydney, Australia

Level 2 LAN and desktop support specialising in Novell Netware 3.2 / MS Windows

Sydney, Australia

Provided LAN & WAN and system support for 8 sites within Sydney’s southern region.

Sydney, Australia

Provide maintenance and support for Ericsson AXE digital telephone exchanges located at Newtown Exchange, involving regular after hours loading and testing of software packages.

Associate Diploma, Electrical, Electronics And Communications Engineering, A Grade Pass

Electrical And Electronics Engineering

Education record