I have over 26 years of Operations experience in Telecommunications and Information Technology including 15 years in a technical capacity and 10 plus years in leadership / management roles.I have had broad exposure of IT technology ranging from desktop to network, storage and application support.My extensive technical experience combined with my ability to lead, develop and inspire productive people gives me the skills I need to be an effective IT Operations Manager.Key Skills:• Coaching, motivating and developing people through strong leadership.• Intrinsic sense for service management and customer first.• Recognising and promoting opportunities for operational improvements and innovation.• Broad end to end technical comprehension of IP networks, server hardware and OS, storage, application and database. • Managing and driving timely resolution of high impacting incidents.• Logical problem solving mindset.• Effective written and oral communication skills at all levels including senior management.• Excellent appreciation of Information Technology Infrastructure Library (ITIL) concepts.