As an EpicCare Ambulatory analyst for Wake Forest Baptist Medical Center, I served on their implementation, go-live, optimization, and ongoing support teams. The roles and responsibilities of this job include:In-depth workflow and operations analysis. Work closely with end users and in design, build, and validate sessions to assess implementation strategies, as well as impact on workflow, business operations, other applications, and downstream systems.Analysis, design, development, and maintenance of multiple Epic modules.Translation of business functionality into Epic system configuration and workflow validations.Application liaison for implementation and support of enterprise information systems, including development and documentation of internal procedures.Collaboration with stakeholders from physician groups, nursing, information systems, clinical operations, hospital service departments, and reporting to define and document user requirements.Collaboration with clinical operations and applications teams to design, build, and execute comprehensive integration and user acceptance test plan and scripts.Maintenance of continued system development, configuration, and use.Review and utilization of software releases and updates.Regular analysis of potential enhancement needs.Collaboration and troubleshooting with vendors, staff, end users (patient and internal), and analysts.Participate in development and implementation of departmental business strategies to improve operational processing and productivity.Ongoing analysis of system requirements to determine functional specifications.Provide direct website support to patients via MyChart.Leadership and management of project development teams and key decision-making efforts.

• Welcome and assist patients and visitors into clinic• Use system to schedule patient appointments, obtain prior insurance authorization if required, and enter information into computer system correctly and in a timely fashion.• Promote patient safety by safeguarding and keeping the integrity of protected health information while utilizing both a computerized patient registration system and paper records.• Assist patients with completion of forms and paperwork requiring patient signatures, collect valid demographic and insurance information, etc. and file correctly and in a timely manner.• Ensure coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.• Contact insurance payers to verify patient enrollment and current eligibility.• Report and document patient concerns and non-compliance behavior immediately to supervisor/manager.• Receive deposits, issue receipts, and deposit cash daily to the designated area and maintain cash log daily by verifying cash log.• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with clinic providers.• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.

• Welcome and assist patients and visitors into clinic• Use system to schedule patient appointments, obtain prior insurance authorization if required, and enter information into computer system correctly and in a timely fashion.• Promote patient safety by safeguarding and keeping the integrity of protected health information while utilizing both a computerized patient registration system and paper records.• Assist patients with completion of forms and paperwork requiring patient signatures, collect valid demographic and insurance information, etc. and file correctly and in a timely manner.• Ensure coordination of patient care documentation by assisting with completion of forms following established guidelines, maintaining current knowledge of insurance documentation and authorization requirements, and obtaining referring clinic documentation.• Contact insurance payers to verify patient enrollment and current eligibility.• Report and document patient concerns and non-compliance behavior immediately to supervisor/manager.• Receive deposits, issue receipts, and deposit cash daily to the designated area and maintain cash log daily by verifying cash log.• Ensures coordination of patient care and flow of information by promptly screening calls, delivering clear and concise messages to appropriate party, appropriately documenting patient scheduling information, and effectively communicating with clinic providers.• Contributes to success of department by assisting with development and implementation of methods to improve customer service and recognizing problems and determining possible solutions. Serves as a courteous and cooperative liaison between patients, medical staff, and outside agencies. Anticipates workflow and prepares accordingly.