Experienced people and process manager in Telstra working in the Customer Relations Group – managing high profile teams such as Executive Complaints/Rapid Response, TIO level 2-4, TER and Business Compensation Area. Confidence in bringing bring significant value in designing, Leading and managing complaints performance within key channels and LOB's across Telstra through the demonstrative shifting of performance of the aforementioned groups, implementing and continuously improving processes, customer service/experience, complaints management, products and systems within specified parameters to optimise Telstra’s position and perception with our consumer base.