- To be responsible for the maintenance and ongoing development of the AIC website as the key tool for the AIC’s target audiences in accessing information on the investment company industry.- To be responsible for the creation and dissemination of the AIC’s statistics output and to ensure the relevance of this output as the investment company industry develops. This includes working alongside the Statistics Committee in addressing any industry issues or concerns with regards to investment company data and methodologies and ensuring that the industry standards set out by the AIC are used by the majority of the industry, where possible.-From August 2023 also to be responsible for membership matters, including maintaining membership records, being a central point of contact for members and promoting membership both to new and existing members.

As below + additional duties- creating and implementing a strategy to support adoption of the new local data organisation -work with other global leaders to analyse industry trends and set the roadmap for future data development and expansion-Oversee the transformation of EMEA local data teams and work to continuously develop the people and the processes to drive the growth of database content and operational efficiency.

- Co-ordinate, manage and monitor activities of EMEA West local data team- Partner with global data leadership and country managers to set priorities and goals- Serve as regional data expert and proactively promote Morningstar data quality and thought leadership initiatives throughout the region- Partner with sales managers, segment leaders & research team to continually assess regional regulatory environment and other activities to support and further develop business opportunities- Promote data quality and improve quality and accuracy of local and global processes. - Instil LEAN Six Sigma tools in daily process- Ensure that all teams have the appropriate knowledge, skills and resources to meet their goals- Grow data expertise and leadership in the region by identifying local talent and providing training opportunities

OPERATIONS MANAGER Jan 2010 – Present • Manage operations for entire Traded Funds unit globally, responsible for data, products and development initiatives.• Manage a large, diverse team with staff in UK, USA and China.• Key player in QA initiatives including design of next-generation database.• Assisisting with the build out of the ETF database to the same standard CEF database.• Manage Lean SIX Sigma project to improve accuracy and process efficiency. • Oversee client relationships. Ensuring top level customer service. • Developed Fundamental Data flagship product to be the global leader in Closed End Fund websites • Managed build-out of new products for sale to industry• Articles on Closed End Funds published in the financial press and on company website.• Key contributor to the development of a suite of Split Capital Trust Indices ultimately used in court cases/ FSA investigations to determine legal settlements• Worked on numerous papers for industry changes including mid/bid valuation, Fair Valuation, Changeover to Cum Income Adjustments

HEAD OF CLIENT SUPPORT March 2003 – Jan 2010• Managed 12 month project to integrate data from Fundamental Data legacy system into the Morningstar central system• Represented Morningstar Traded Funds to clients: developed new accounts, deepened existing relationships and reactivated dormant client relations.• Managed handling of all queries on data from existing and prospective clients• Assisted with management of our data analyst team• Managed projects in response to industry changes• Implemented procedures to improve quality and efficiency

• Represented Fundamental Data's "FundWeb" product to clients: developed new accounts, deepened existing relationships and reactivated dormant client relations.• Managed handling of all queries on data from existing and prospective clients• Assisted with management of our data analyst team• Managed projects in response to industry changes• Implemented procedures to improve quality and efficiency

CLOSED END FUND ANALYST November 2000 – March 2003• Constructed and maintained intra-day NAV estimation models for UK-invested Closed End Funds• Monitored news flow for corporate actions affecting estimation models, making appropriate adjustments to models where necessary• Quickly progressed to modeling Split Capital CEFs, ensuring all variables were accurately modeled and that risk/ return metrics were correctly calculated• Engaged in regular dialogue with clients to explain our models.