David M. Email & Phone Number

Atlanta, Ga, Us

Las Vegas, Nv, Us

Configured, managed, and evaluated multi-protocol network elements for effective end-to-end communications.Demonstrated strong analytical, troubleshooting, and problem-solving skills.Demonstrated proficiency in Linux, virtual platforms, and cloud connectivity.Demonstrated success in migrating and administering firewalls (Cisco, NetScreen), and networkload-balancers (F5).Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.Contributed to implementation and support of SNMP monitoring software and other networkmonitoring tools.Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements.Diagnosed network problems involving combination of hardware, software, power and communications issues.Collaborated on network development, implementation, and maintenance of routers, switches, firewalls and NAC and WAN optimization.Technically supported project planning team for development and implementation of proposalsand solutions to address hardware and software problems and network emergencies.

Austin, Texas, Us

Analysed user-generated trouble tickets to determine causes of problems and took appropriateaction for resolution.Diagnosed and resolved complex integrated customer issues for implementation, add-on,maintenance and support of voice, data, VoIP, and CTI applications.Patched software and installed new versions to eliminate security problems and protect data.Documented all transactions and support interactions in system for future reference, and additionto knowledge base.Explained technical information in clear terms to non-technical individuals to promote betterunderstanding.Demonstrated professionalism and courtesy with customers while working to resolve complaints,problems, or respond to questions.Liaised with cabling infrastructure and PBX vendors, and domestic ISPs.Acquired and maintained advanced knowledge of networking protocols, including BGP and EIGRP.Analysed, identified, and resolved complex network WAN, LAN, and hardware problems.Developed network resources and trained support personnel to provide Tier I support to end users.Collaborated with engineering to report issues, manage project deliverables, and provide statusreports.Assisted with deploying WAN and LAN designs in multi-datacenter configurations.Worked closely with customers to identify business needs, including costs and benefits ofimplementing computing solutions.

Littleton, Colorado, Us

Decrypt and format data files and deploy updated data to production machines.Maintain internal database of completed production data via SQL databaseTroubleshot application and production data issues as well as deploy updated software to printingpresses.Developed, updated, and organized internal databases to handle and process customers encrypteddata.Tested programs and databases to identify issues and make necessary modifications.

Linthicum Heights , Md, Us