David Mifsud Email & Phone Number

Adelaide, South Australia, Australia

Handle all inbound and outbound calls helping customers find a solution, as the first point of contact. Handle sensitive conversations where many factors need to be balanced with the ability to identify changes to be made to existing arrangements and processes. The ability to display empathy and patience on the calls, as well as having strong phone skills are required. Need to have the ability to show strong attention to detail when entering data into multiple systems and undertaking administration duties.

Adelaide, South Australia, Australia

Assess and Review Cross Border Applications into S.Aust. in accordance with the Emergency Management Act 2004. Where necessary contact applicants to make an outcome determination. Review ongoing changes to the Act to ensure appropriate outcomes for each application. Assess incoming passengers arriving into Adelaide Airport to ensure each person is reviewed in accordance with the Act.

Adelaide, South Australia, Australia

Oversee and Manage the Business and Leisure related Travel for Cobham Australia. Implementing formal contracts with our Suppliers and payment of the associated costs, while maintaining Service Level Agreements. Building relationships and networking within the industry to ensure ‘best industry practices and benchmarking’, to ensure we achieve the best rates, products, services and systems available. Uphold and enforce the company Travel Policy, WHS standards and Duty of Care. Key Responsibilities*Utilise Power Business Intelligence (BI) and Enterprise Reporting (ER) to engage and support the Business Units’ (BU) Travel Spend / Budget / Forecast, Tenders & Travel Policy adherence.*Conduct and facilitate a domestic Hotel RFT for $5m and align with Budget requirements.*Ongoing reviews and tenders for Airline (DOM $2.5M INTL $1M) and car rental.*Approve and oversee Accounts Payable requirements for Travel suppliers $10m annual spend.*Conduct annual PDR's + KPI’s for staff. & Develop annual Departmental KPI’s, Objectives and Budgets.*Manage the company Intranet page for Department.*Create and maintain Travel Policy & a Business Continuity Plan.*Perform risk assessment reviews for services undertaken by staff, along with administering a system resolution for staff and client complaints.*Liaising with stakeholders, to ensure travel requirements are being met and maintained.*Manage and monitor 3rd party providers in accordance with SLA's.*Encourage innovation and lead teams through business change and process improvement issues.*Develop relationships and engage staff, encouraging ‘open-door’ policy and organising team building exercises.*Contribute to continuous improvement and implement ideas to maximise efficiencies.Key Achievements*Implemented and Managed project roll-out of ‘Serko Savi’ & 'Lightning' – on-line Travel booking tools + 'Uber for Business', across the business*Cobham SPIRIT ‘Travel Team’ Recognition Award

Adelaide, South Australia, Australia

Establish a Travel Department for the business. Centralise the functionality and booking process for the entire business travel requirements (from individual cells operating within the varied business units) Create Policy, Procedures, systems to allow the successful management of the business travel needs.Key Responsibilities*Monitor and measure Travel Budgets against Travel Spend and report on for the business. Implement a ‘best fare of day’ Flight requirement.*Arrange a tender and preferred agreement contract with a Travel Management Company, for International Travel requirements *Establish a Preferred Car rental agreement contract with a provider.*Provide a business case and contract a preferred domestic & international airline, to support expanding business travel requirements.Key Achievements*Managed and project implemented an in-house ‘data-flex’ travel system to replace an existing excel Travel data-base.*Successfully conducted hotel tenders to deliver preferred agreements along with ongoing reduced hotel spend across the business.*Constantly achieved Key Performance Indicators for the department and in-turn the business.

Adelaide, South Australia, Australia

Engage and establish travel requirements for customers, providing knowledge and experience to meet and exceed client Travel expectations. Build and maintain sales relationships with numerous suppliers within the industry, to provide the best products for the client’s budget. Responsibilities*Establish client Travel Requirements*Recommend appropriate travel products and close sale as required*Create detailed Travel itineraries and provide appropriate travel documents for clients.*Provide appropriate ‘checklists’ to clients to assist in mitigating any potential Travel risks *Sell travel products in accordance with their Terms and Conditions of sale*Network with Travel Industry providers to continue to broaden your knowledgeKey Achievement*Top 10 seller for Qantas Holidays, Insight International Tours and Australian Pacific Tours

Adelaide, South Australia, Australia

Manage and provide expertise, administration and consultancy to Medium and Large Corporate Superannuation Funds.Responsibilities*Provide complete Administration services, including plan manuals, new member set-up & calculating and making payments for departing members.*Liaise with Actuaries to provide ongoing ‘superannuation checks’ for members and Employer funds overall current and future financial position.*Attend Trustee and Employer board meetings to report, advise and consult on matters including Group Insurance, Investments, Administration and company superannuation legislation updates.*Conduct and provide Member Annual Superannuation Fund plan statements*Conduct and provide Annual Fund financial position to the Trustees*Recommend enhancements, updates in accordance with current superannuation LegislationKey Achievements*Involved with implementation and set-up of the Australian National Rail Superannuation Plan*Certificate in Superannuation Management – ‘with Distinction’

Cobham Certificate In Management Programme

Frontline Management - Diploma Of Management & Hr Management

Diploma & Certificate In Travel Management

Diploma In Superannuation Management

Certificate In Superannuation Management

Certificate, Customer Service Management

Education record

Education record