With over a decade of experience in network engineering and operations, I specialize in executing network reconfigurations, activations, and restoration services across various technologies including DS3, SONET, Ethernet, and DWDM. My tenure at Windstream Communications, spanning from Network Analyst to Network Engineer roles, has equipped me with a comprehensive understanding of network infrastructure and operations.I excel in identifying and rectifying network issues through market reviews and collaborating with local operations to implement corrective actions. My ability to communicate technical information effectively to diverse stakeholders, including NOC support personnel, customers, and vendors, has been instrumental in maintaining network reliability and customer satisfaction.In addition to my technical expertise, I have a proven track record in project management, vendor management, and escalation handling. I have led audit projects to enhance network diversity and served as a lead for escalation response and team engagement, ensuring project success and completion.My technical skills encompass a wide range of tools and technologies, including Tier 1 and 2 Support, Remedy, Jira, MetaSolv M6, Google Suite, Microsoft 0365, AutoCAD, and various networking equipment such as Cisco Routers/Switches, Infinera, Ciena, and DWDM technologies.Certified in CompTIA A+ and CompTIA Network+, I am committed to staying updated with the latest industry standards and technologies.Throughout my career, I have demonstrated a passion for continuous learning and improvement, both professionally and personally. My dedication to excellence extends beyond my professional endeavors, as evidenced by my volunteer experience as Head Coach for the Greenville Roller Derby league, where I provided strategic leadership and designed effective training programs for over 60 skaters.I hold a degree in Architectural Engineering Technology from Greenville Technical College and continue to pursue certifications and training to enhance my skills and expertise in network engineering and operations.