I am a retired results-driven Customer Success and Association Management professional with a proven track record of driving customer and member satisfaction. I excel in building customer and member loyalty through extensive subject matter knowledge and advanced customer service.With a customer and member-centric approach, I provide effective leadership by simplifying internal processes and enhancing customer touchpoints to support customer engagement strategies and drive sales. Leveraging exceptional relationship-building skills, I cultivate strong partnerships with members and all stakeholders, earning their trust and loyalty. I consistently exceed expectations, ensuring successful onboarding, adoption, and expansion through a deep understanding of customer & member needs.I possess unique expertise in public relations, multi-department relations, and front and back-office support, allowing me to maintain integrity, strength, and a strong public image.I bring excellent communication, organizational, problem-solving, and decision-making skills to every endeavor, ensuring successful outcomes. Furthermore, I am effective in promoting a positive and productive work environment, fostering teamwork and collaboration.During my tenure as a Customer Success Manager at Avenu Insights & Analytics LLC, I successfully drove customer success and played a crucial role in the company's growth. Prior to that, I served as the Association Director at the National Association of Unclaimed Property Administrators (NAUPA) and the National Association of State Treasurers (NAST), where I honed my expertise in managing client relationships and organizational success.Additionally, I have experience as a Membership & Chapter Relations Manager at the Association for Facilities Engineering, where I demonstrated my skills in membership management and cultivating strong chapter relationships.