David Millard Llb Email and Phone Number
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David Millard Llb personal email
David possesses strong experience of solving complex business problems and translating these into clear ways forward. A strategic Business Analyst with expertise across IT, Customer Experience, Process Re-engineering and Service Management. His key strengths include: transforming business capability, organisational restructures, business process outsourcing and cost rationalisation programmes (across IT, logistics and contact centre activities); developing service delivery capability by improving communication, customer engagement, workforce productivity, process efficiency and technology roadmap; assembling, engaging and leading multi-disciplinary teams, and superior business acumen with the ability to align service delivery capability with high-level commercial strategy.Experience:• Senior Stakeholder Management• Customer Experience/ Journey Mapping• Process Design & Re-engineering• Service Definition / Operational Modelling• Demonstrable achievement in medium to large project delivery• The ability, resilience, experience and diplomacy to deal with and resolve conflict• Proven experience of business process development, improvement and optimisation• Proven development of modelling standards and knowledge of industry best practice• Experience of working closely with business process owners to design, build and document detailed operational processes and procedures. • Excellent analytical and problem solving skills with ability to think of creative alternatives to existing or proposed solutions• Ability to manage multiple streams of work simultaneously and to multi-task and track & deliver work across a portfolio of projects• Banking experience includes high volume transactional systems and knowledge of Tier 1 banks in retail and e-banking.• Clear understanding of business, functional, non-functional, system and process requirements
Solicitors Regulation Authority
View- Website:
- sra.org.uk
- Employees:
- 533
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Senior Business AnalystSolicitors Regulation Authority Jul 2023 - PresentBirminghamRegulatory Enforcement
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Independent ConsultantCalmar Consultancy Ltd Dec 2010 - Present
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Independent ConsultantLeading Resolutions Sep 2022 - May 2023Provided business analysis and transformation change recommendations and solutions to LR clients including The BMA, Schuh, The AA and the British Medical Journal. The main focus was on Target Operating Models, process & efficiency improvements and SDLC. -
Business AnalystHomeserve Uk Feb 2022 - Jan 2023Walsall, England, United KingdomWorking on a major transformation programme -
Senior Business AnalystAa Insurance Jun 2021 - Apr 2022Basingstoke, England, United Kingdom -
It Project ManagerNfu Mutual Apr 2019 - May 2021Stratford-Upon-AvonKey ProjectsNew IT Equipment RolloutCompany wide IT new device rollout across the entire UK wide business for Group IT including desk/laptops, tablets and supporting ancillaries as well as Windows 7 to Windows 10 upgrade and Application transferAccountabilities • Gathering data from all sources to consolidate for appropriate rollout tooling• Identification and prioritisation of processes needed for a successful rollout• Process design for all business customer needs• Ensuring device compatibility with associated App & Windows 10 upgrade • Data management utilising Dashworks data management Compliance Audit Requirements (completed)A new initiative to tackle outstanding PWC audit issuesAccountabilities • Consolidation of all audit documentation for the previous 2 years• Identification of critical issues & prioritization of remainder• Development of appropriate action plan• Setting up of governance groups to review audit shortfalls & provide recommendations• Liaise with internal auditors to ensure a successful resolutionTarget Operating Model Development (completed)Development of a new TOM for the Business Analysis practice for the insourcing of Active DirectoryAccountabilities • Development of an appropriate model focusing on people, processes, location and data• Initial gap analysis undertaken to confirm both internal & external activities• Breakdown study of external activities including VSM study of all activity• Produce a report and recommendations on the next course of action to SLT -
Senior Business AnalystIpsl (Intelligent Processing Solutions Limited) Nov 2017 - Apr 2019Northampton, United KingdomKey Project Government led overhaul of the cheque processing system culminating in next day cheque clearanceAccountabilities • Leading on Bulk channel for specific major client and their respective businesses & customers• In addition to cheque processing, areas covered include Reporting & MI, Testing, IT Release input, LAM Access & non-conformance• The challenge was to incorporate and interpret complex and ever-changing customer requirements and ensure they are fit for purpose to deliver the functionality within the aggressive legislative timeline• Ongoing process improvement model implementation -
Global Process Analyst/ArchitectHsbc Jun 2016 - Nov 2017Canary WharfKey Projects Risk Model ReviewGlobal E2E Review of all credit risk models to ensure they are fit for purpose in today’s low interest/high risk environment Accountabilities • Perform in-depth analysis of existing models and how they are validated• Identify areas for improvement along with benefit calculations• Deliver & evidence benefits based on the areas selected by SLT utilising both waterfall & Agile methodologies• Seek appropriate ‘Go Decisions’ for recommendations provided to SLT• Implementation, overseeing and reporting of selected projects• Follow up projects with ongoing benefits control modelDigitisation of Customer Journeys Alignment of Digital Customer Journeys across main products (cards, loans, accounts, savings etc.) ensuring they translate across markets and business channels utilising a BPMN proof of conceptGlobal analysis lead for the design, integration and roll out of a new staff front end system for branches & contact centresAccountabilities • Overseeing the development of new Digital journeys in a full Agile environment and ensuring they will be PSD2 compliant• Impact Assessment on staff channels across the 6 key markets involved;o UK, Hong Kong, Mexico, USA, Canada and France• Ensuring that all journeys align to global initiatives Deliver the above as an ongoing benefits project -
Senior Business AnalystNationwide Building Society Feb 2016 - May 2016Northampton, United KingdomKey ProjectMortgage Process Improvement Initiative David was contacted directly by Nationwide who asked him to return and assist in setting up a new structure for mortgage applications. This involved leading a team of BAs to develop a robust BPMN mortgage application process to challenge the regulatory boundaries. The aim is to improve the customer experience in the mortgage space and improve mortgage application cycle times to maximise Mortgage Consultant resource. Third party Intermediaries were part of this initiative and one of the main aims was to improve their access and opportunity to mortgage productsAccountabilities • Promote the development of a more efficient mortgage journey within Nationwide• Set up of a working group to determine different approaches• Capture new process flows to reflect changes• Drawing up of a short-list of options and present to SLT• Lead the Challenge on regulatory bodies to improve the customer experience -
Lead Process Ba/Business ArchitectThe Coventry Building Society Mar 2015 - Feb 2016Coventry, United KingdomKey ProjectMajor transformation programme to improve the customer experience in all areas of the society. This included setting up a new process Library and re-engineering the most used processes to make them BPMN compliantAccountabilities • Requirements analysis and documentation (including drawing up a non-functional requirement guide to be incorporated into the CBS design standards) • TOM Development• Preparation & scoping for PSD2 Compliance• Process modeling – As-Is/To-Be• Analysis approach and sizing • ITIL support model definition • Target operating model definition• Capability mapping • IT Security requirements analysis and documentation• BA artifact quality control• RFI/RFP documentation for potential 3rd Party Vendors
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Senior Business AnalystNationwide Building Society Aug 2014 - Mar 2015Swindon, United KingdomSupported transformation teams across the business, but specialising with new innovative online and digital programmes. These have and will continue to contribute to an enhanced customer experience and to ensure continuous business improvement.
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Senior Business Process Transformation AnalystWorldpay Mar 2014 - Aug 2014London, United KingdomInstrumental in the bringing together of Business Process Owners and Technical Solution designers, challenging the end-to-end integrity and effectiveness of their new business service design.Facilitate business and technology representatives in workshops to come to agreed business processes. Challenge the processes for completeness, robustness and ability to meet customer requirements.Constantly identifying improvement opportunities and removal of duplications and redundant processes.Work with other functions, (e.g.) testing, business readiness and training, to incorporate outputs into downstream programme activities whilst supporting other Process Analysts. -
Senior Business Process AnalystVisa Europe Sep 2013 - Mar 2014Paddington, LondonVE approached me directly to assist in the development and deployment of their new mobile App. This entailed process re-engineering to enable VE to on-board more members in shorter time spans resulting in a huge increase in mobile App use. David was also requested to front a new Lean initiative to share the success of the Mobile team across other business areasAccountabilities• Requirements analysis and documentation• Process modelling• Data mapping• Best practice definition• Led project for development of a new process that was required for a new customer facing diagnostic tool that was used to trace payments -
Senior Programme Manager (Western & Central Europe)Ericsson Jun 2011 - Aug 2013Reading, United KingdomEKey ProjectResponsible for leading a 2-year business process transformation project for tools & process change across 16 countries in Western & Central EuropeThis included starting from a green field site and building new BPMN compliant processes to improve efficiencies and to provide benefitsAccountabilities • Establishing clarity around existing tools & process requirements • Development of TOM for future state• Financial responsibility• Negotiation of discounts from off shore data centres for the business departments that adopted the new aligned processes• Agile/Waterfall process capture approach• Overseeing of scrum teams throughout Western Europe -
Programme Manager (Uk&Roi)Adt Apr 2007 - Dec 2010Manchester, United KingdomResponsible for the Identification, management and implementation of Lean solutions across all business functions to deliver tangible cost savings and profit realisation benefits.Project management of multi-million pound projects including a new WFM system for over 400 operatives and the setting up of a new QA department -
Senior Business Manager & Contract LawyerUb Securities London Llp Aug 2004 - Apr 2007Brought in to bring tangible savings and new processes of work including redefining of company QA procedures to assure compliance to maximise the company value during pre-sale due diligence period. -
General ManagerInitial Fire Systems Oct 2002 - Aug 2004I was head-hunted to turn around a loss making business. Within the first year the branch I was responsible for not only made profit, but achieved company sales targets for the first time in several years. I was responsible for all departments including building management, fleet, HR, admin, sales, service and installation. This involved over 20 staff and a multi-million pound turnover.;
David Millard Llb Skills
David Millard Llb Education Details
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Honours -
Bche (Mander)Distinction
Frequently Asked Questions about David Millard Llb
What company does David Millard Llb work for?
David Millard Llb works for Solicitors Regulation Authority
What is David Millard Llb's role at the current company?
David Millard Llb's current role is Business Analysis & Process Change Expert.
What is David Millard Llb's email address?
David Millard Llb's email address is da****@****y.co.uk
What schools did David Millard Llb attend?
David Millard Llb attended University Of Buckingham, Bche (Mander).
What skills is David Millard Llb known for?
David Millard Llb has skills like Change Management, Business Process, Management, Business Process Improvement, Business Analysis, Process Improvement, Project Management, Outsourcing, Prince2, Kaizen, Itil, Analysis.
Who are David Millard Llb's colleagues?
David Millard Llb's colleagues are Geeta Sunder, Billy Hansford, Lee Shrimpton Mcipr, Catherine Hamilton, Louise Rae, Alex Gisborne, Abbie Cole.
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