David Miller Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana

● Lead a team of 4 on garnishment processing● Payroll and garnishment processing for 20 different states● Liaison between garnishment team and accounting garnishment reconciliations● Process and keep track of Perceptive Content volume to make sure team meets three-day SLT● Volunteers for additional work if something needs to be completed● Ongoing continuous Improvement initiatives including working with IT to automate processes● Utilize Peoplesoft and Workday to process garnishments and payroll● Follow up with associates/vendors/local health-ministries regarding garnishment questions● Assist with any questions that the contact center may have regarding payroll● Create and update work instructions for garnishments and special processes● Process special projects/reports● Process garnishment audits for current team● Collaborate with Finance Team to reconcile outstanding payments● Assist with issues between associates and attorneys/agencies via telephone or email● Updating time cards through Kronos

Indianapolis, Indiana

● Determine appropriate leave type and initiates request● Initiate inquiry for leave● Submit Personal Leave request if not FML or STD, routes request to manager● Initiate and process leave request● Monitor leave● Analyze results and understand impact on staffing and performance● Suggest improvements and make recommendations to the leave management process● Determine approval or denial of FMLA leave requests● Process intermittent pay● Follow up with associates regarding questions on their leave requests● Process wage statements● Process return to work for associates via PeopleSoft● Kronos timecard audits● Work with local health ministries with questions regarding their associates leave requests

Indianapolis, Indiana

● Handle inbound and outbound member, provider and physician calls for Healthy Indiana Plan● Answer questions related to medical benefits and premiums for low income subscribers● Work with other operational departments and state providers to research and resolve claims, customer concerns and eligibility issues.● Maintain accurate and complete documentation of all inquiries to continuously improve the customer service experience and reduce call backs.● Identify and escalate in a quick and efficient manner, concerns received from patients and/or clients so that corrective action can be pursued.

Whitestown, Indiana

● Handle inbound and outbound member, provider and physician calls● Answer questions related to pharmacy benefits, while maintaining productivity standards● Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines● Maintain accurate and complete documentation of all inquiries to continuously improve the customer service process and reduce potential legal concerns● Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs● Responsible for good housekeeping techniques, adhering to quality and production standards

Indianapolis, Indiana Area

● Managing daily assignments and tasks● Incoming calls from clients, customers, and providers● Rush assignments from assigned attorneys● Calendaring: depositions, mediations, client meetings, etc.● Handling all incoming/outgoing mail● Helping other associates catch up on outstanding assignments, tasks, and incoming/outgoing mail● Data entry in home grown application and Microsoft Access● Transcribing dictation from attorneys’ meetings● Scanning incoming main, non-party documents, and check drafts● Receptionist backup

Indianapolis, Indiana, United States

● Customer Service● Weekly reporting and marketing within department● Project coordination for new displays, feature products and incoming products● Team management● Departmental layout and design● Ordering product for department