David Miller Email & Phone Number

Gresham, Or, Us

Sales Manager Desk Manager Trade In Valuation Lender placement Inventory Management Profit management and maximization Growth

Truly enjoying all aspects of sales in the automotive retail industry, I have been consulting dealers on establishing themselves as true sales teams to dominate their local market.* I analyze every department in the store - Sales Staff evaluation and training into Relationship Building and Maintaining - Follow up systems and Business Development Centers to build on the owner base retention and growth through referrals - Desking approach and style to help the process go through at a smoother, faster and more honest pace. - Finance and insurance process and style to make sure the customer is satisfied and return profit levels to appropriate levels in this department. - Management training, teaching management that they are responsible for motivating, recruiting and training their sales staff regardless of their own personal egos. * Additionally, in Management, I establish a small force of talented managers that can get the job done and allowing their to be much more sales staff. - Used car department evaluation and structure. As well as training the Used Car Manager on the newest technologies to assist in proper marketing of this department. - New Car department evaluation and structure. Developing relationship with the manufacturer from the General Sales Manager experience and then working together to attain the perfect mix of vehicles and training for the sales department.I basically go in with my 20 years of experience from sales to the GSM spot and every spot in between and use that experience combined with all i've learned on the outside to help dealers take advantage of any growth the can experience in our current economical upswing.Fortunately for me I have yet to have a dealer no contact me after the first visit for follow up visits.

• Established a New Ford Store with a hostile reputation.o Remodeled entire sales and finance process.o Trained, Implemented and established a Business Development Center that was able to bring a 1 appointment per sales representative up to a 3.6 appointments per salesperson.o Designed, Trained and implemented a Finance Department to assist our clientele. Including new lenders as well as finance products such as warranties and paint and fabric protections as well as many others.o Developed inventory control and ordering systems to maintain the proper higher levels of inventory for the amount of sales.o Grew new vehicle sales by 265% in first year of operation during a recession.o Grew the Net to Gross % by an average of 34% a year.o Net profit grew from a Negative to then growing by 23% a year after the first year.• Redefined a New Hyundai store surrounded by five other dealerships.o Wrote and implemented a unique sales process for the Hyundai Clientele.o Developed a true Finance department that became an important and very strong profit center by: Finding diversified lenders to assist customers in getting very low rates while allowing the department to profit. Established secondary credit lenders to offer credit on inexpensive vehicles to those who have had a couple of mistakes in the past as far as credit history goes. Established a large display and presentation of aftermarket products such as extended warranties, paint and fabric protection and windshield insurance just to name a few.o Increased Sales by 165%o Made the dealership a good profit center for the first time.

Developed entire sales and finance processes for the dealer group of four stores. Integrated back end products with sales techniques for establishing finance as a profit center. Developed the front end sales process as well as managing the day to day operations of the dealer group.Responsible for all operations in the automotive sales division of Thrifty AutomotiveAchievements: Implemented an excellent Business Development CenterDeveloped a finance department to a profit level of over $1,100 per car at all locations.Attained a 65% retention of owner base clientele from below 10%Established the highest CSI scores, 96%, in the Thrifty Car Sales Corporation for the Western StatesGrew the net to gross statistical average from 18% to 34%Grew volume and gross profit by over 300% in two and a half years

Idaho Falls, Id, Us

• Worked my way “up” from the sales floor averaging 21 units a month in my first six months. Was sales representative of the year in six months selling versus the competition having 12 months.• Promoted to the sales manager position in December ’99 just six months after starting. • Oversee staff of 24 salespeople 8 managers and 3 locations.• Overall sales department management including, Sales person turnover, inventory control and marketing.• Developed, trained and implemented a modern sales process.

Was responsible for establishing all financial operations for a new corporation. This included accounts receivables and payable, medical and insurance billing, Government billing and grants, payroll and tax planning. Was an integral part in allowing the company grow from four therapists to 64 therapists in the first year.Opened the company from the business plan to the physical opening. Grew Company from $150,000 annualized sales to over $1.3 million.Developed all HR processesManaged all billing and financial duties for corporation. Achievements: Was able to allow the company to financially and stabile grow in the rapid pace that demand took it.Was an integral part in assisting families to learn to cope and grow in an autistic child environment.

• Solidified sales involving automobile, insurance, accessories, and interest rate.• Awarded salesperson of the month on twenty occasions and maintained a 98% customer satisfaction index for the duration of my employment.• Awarded Chrysler’s top honor for sales representatives of the Nation. 12 given out yearly. I was one of three that have attained such an honor two years in a row and invited to and attended the Jeep Jamboree in Moab, Utah.• Averaged 22 units a month from my first month through my last month with the company.

• Oversaw the entire restaurant operation. Also ran the restaurant bar while managing the wait staff and overseeing the kitchen chefs.

I worked in the restaurant industry as I grew up. Waiting tables, cooking,busboy, dishwasher and bartending at several restaurants in both Idaho Falls, Idaho and Salt Lake City, Utah.Learned the value of a hard days work for a good days pay from the age of 14.Developed charisma and the ability to talk freely and comfortably with people that I had never met and then at that early age realizing the benefits of getting my own regulars.Realized my pation for training others to do positions I truly loved. That passion turned into a true talent for getting more out of the potential of all of my trainees.

Opened restaurants training wait staff and bartenders averaged 6 weeks then moved to next location.Turned my passion for training into true results in my trainees. Helping them to more than double their previous incomes doing the same job they had done for years. This was accomplished by developing "regulars' who express thier appreciation for the entertainment of a great service professional by well over double the normal gratuities from normal new clientele.

Started working at 12 years old as a dishwasher and worked my way up to a waiter/bartender by the time I left the organization.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Doctor Of Philosophy (Ph.D.), Individual Perceptual Motivators In Social Environments

Doctor Of Philosophy (Ph.D.), Perceptions Vs. Individual Reality

Master Of Business Administration (Mba), Management And Sales Traioning

Bachelor'S Degree, Finance, General